About the team

We're a fun, supportive, down-to-earth, award-winning team of operators who work closely with designers, researchers, data analysts, product managers, engineers, and other cross-functional peers to create enjoyable user experiences. We're fully committed to the belief that every customer touchpoint is an opportunity to strengthen a relationship, and to build the Turo brand, no matter the channel or issue at hand.

As a Knowledge Management Specialist at Turo, you will play a pivotal role in enhancing our operational efficiency and fostering a culture of continuous learning and improvement. You will be responsible for capturing, documenting, and optimizing our internal process workflows, as well as managing and curating our company’s internal knowledge resources. Your work will ensure that critical knowledge resources are accessible and useful, supporting our teams in delivering exceptional service to our community of hosts and guests.

What you will do

• Engage in feedback sessions to identify opportunities to improve the tools our support teams use to assist guests and hosts.

• Develop, document, and maintain clear and concise process workflows for various teams, ensuring that all procedures are up to date and accurately reflect current practices.

• Create, organize, and manage a centralized knowledge repository that is easily accessible to our support teams. This includes maintaining internal document management systems.

• Regularly review and analyze existing processes and knowledge management practices for improvement opportunities. Gather insights from users to enhance the usability and effectiveness of knowledge resources.

• Collaborate with Program Managers to identify process improvement opportunities within various areas of the host and guest journey here at Turo.

• Confidently compile and present your findings and recommendations to stakeholders.

• Work closely with teams across Turo to ensure knowledge sharing is seamless and effective, fostering a collaborative work environment that encourages knowledge exchange and innovation.

• Represent Turo’s mission, vision, and values with integrity and professionalism

• Turo Values: Supportive, down to earth, efficient and pioneering

Your Profile

• Undergraduate degree or equivalent years experience in Business Administration, Information Management, or a related field.

• 2+ years of experience in knowledge management, process documentation, or a similar role.

• Highly detail oriented with experience designing and documenting current-state and future-state process workflows.

• Exceptional written and verbal communication skills, with a keen eye for detail and the ability to convey complex information clearly and concisely.

• Strong organizational skills and the ability to manage multiple projects simultaneously.

• A proactive, self-motivated individual with a strong desire to improve organizational knowledge sharing and efficiency.

• Strong knowledge of Google product suite such as Gmail, Google Docs, Google Slides and Google Sheets.

Bonus if you have

• Continuous process improvement experience.

• Experience with tools such as Kustomer, Origami, Guru, Zingtree, and Figma.

• Experience training large language models.

The Phoenix base salary target range for this full-time position is $68,000-$77,000 + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in this location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your work location during the hiring process.

Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in-office perks Turo offers.

Turo Recruiting Scam Alert:

We’ve learned that there are scammers targeting job candidates by impersonating Turo and its employees. We ask candidates to be careful of fraudulent job postings or suspicious recruiting activity during their job search, especially if they’re contacted through unofficial channels (such as Instagram, Telegram, MS Teams, etc.). In general, Turo interacts with candidates through our Careers page and via turo.com email addresses, and we don’t ask candidates for sensitive financial or personal info or request money as part of the hiring process (so an application fee or equipment costs). If candidates are not sure whether they’re dealing with an impersonator, they can contact Turo’s Recruiting Team at recruit@turo.com. Candidates can also report suspicious activity to the FTC or other appropriate authorities.

Turo AI Policy:

Turo may use AI-enabled tools to support our recruiting operations, including gathering information from candidates, drafting communications, helping with interview note-taking and assessment, and so on. These tools only supplement our team; all decisions to advance or hire candidates are made by Turo employees. While we welcome candidates to use AI-enabled tools to help prepare for their interviews, the use of such tools, including any AI chatbots or note-takers, is not permitted during live interviews or technical assessments. We want to see how you consider and solve problems in real-time, so interviews and assessments are all you (unless we indicate otherwise and ask you specifically to use an AI-enabled tool to answer a question). If during the application process you require the use of an AI-enabled tool as a reasonable accommodation for a disability, please let us know at PeopleOps@turo.com.

Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees

• Employer-paid medical, dental, and vision insurance (Country specific)

• Retirement employer match

• Learning & Development stipend to invest in your professional development

• Turo host matching program

• Turo travel credit

• Cell phone and internet stipend

• Paid time off to relax and recharge

• Paid holidays, volunteer time off, and parental leave

• For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

About Turo

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.

Read more about the Turo culture according to Turo CEO, Andre Haddad.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com.