About the team

We are seeking an experienced Investigator with supervisory expertise to lead and manage a team of Trust & Safety Investigators. This role oversees a team responsible for investigating a wide range of risk events and providing essential Trust & Safety support to the Turo community.

A key function of this team is serving as the primary liaison with law enforcement and governmental authorities. You will support the team in responding to critical incidents, law enforcement requests, subpoenas, search warrants, vehicle crimes, fraud cases, and other requests as assigned by leadership.

You will have the opportunity to grow with a diverse and talented team while playing a key role in business success. The ideal candidate demonstrates strong judgment, leads with empathy, and brings exceptional attention to detail.

What you will do

• Lead and support a high-performing team of Trust & Safety Investigators conducting complex investigations into vehicle crime and critical incidents

• Provide hands-on case management support and ensure investigative excellence

• Coach and develop talent through hiring, onboarding, training, and ongoing performance management

• Evaluate investigative reports for accuracy, completeness, and compliance with departmental standards and data privacy regulations

• Develop and implement investigative workflows to improve accuracy, efficiency, and turnaround time

• Identify trends and risk hotspots related to auto theft and platform threats

• Collaborate cross-functionally to resolve operational bottlenecks and communicate insights to leadership

• Serve as a primary point of contact for law enforcement and external partners

• Lead projects from planning through execution while maintaining team engagement and service quality

• Foster a positive, accountable, and high-performance team culture

Your profile

• 2+ years of experience supervising or managing high-performing teams

• 4+ years of experience in investigative, operational, or risk-related roles

• Bachelor’s degree or equivalent professional experience

• Strong investigative and analytical skills with the ability to synthesize complex information

• Excellent communication and interpersonal skills

• High proficiency in Google Workspace and Microsoft Office

• Ability to quickly learn internal investigative systems and tools

• Strong project management and prioritization skills

• Ability to thrive in fast-paced, evolving environments

• High integrity, strong work ethic, and commitment to protecting the community

• Positive attitude, high energy, and resilience in high-stakes situations

• Willingness to work occasional weekends and holidays

Bonus if you have

• Experience in Trust & Safety within peer-to-peer or car-sharing marketplaces

• Familiarity with investigative tools such as TransUnion TLOxp or LexisNexis Accurint

• Professional certifications such as Certified Fraud Examiner (CFE) or equivalent

• Experience partnering directly with law enforcement on criminal investigations or asset recovery

For this role, the target base salary range in Phoenix is $72,000–$90,000 annually. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in-office perks Turo offers.

Turo AI Policy:

Turo may use AI-enabled tools to support our recruiting operations, including gathering information from candidates, drafting communications, helping with interview note-taking and assessment, and so on. These tools only supplement our team; all decisions to advance or hire candidates are made by Turo employees. While we welcome candidates to use AI-enabled tools to help prepare for their interviews, the use of such tools, including any AI chatbots or note-takers, is not permitted during live interviews or technical assessments. We want to see how you consider and solve problems in real-time, so interviews and assessments are all you (unless we indicate otherwise and ask you specifically to use an AI-enabled tool to answer a question). If during the application process you require the use of an AI-enabled tool as a reasonable accommodation for a disability, please let us know at PeopleOps@turo.com.

Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees

• Employer-paid medical, dental, and vision insurance (Country specific)

• Retirement employer match

• Learning & Development stipend to invest in your professional development

• Turo host matching program

• Turo travel credit

• Cell phone and internet stipend

• Paid time off to relax and recharge

• Paid holidays, volunteer time off, and parental leave

• For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

About Turo

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.

Read more about the Turo culture according to Turo CEO, Andre Haddad.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com.