About the team

Turo, the world’s largest car-sharing marketplace, is seeking a skilled Trust & Safety Investigator to help ensure the security and integrity of our community of hosts and guests across Canada. In this role, you will investigate and resolve cases involving fraud, missing vehicles, and safety-related incidents while supporting members of the Turo community.

You will serve as a key liaison for escalations from Customer Support, Claims, Leadership, and Law Enforcement, applying sound judgment and strong investigative skills to protect our platform and its users.

What you will do

• Act as the Trust & Safety liaison for escalations from Customer Support, Claims, Leadership, and Law Enforcement

• Provide exceptional support to members of the Canadian Turo community

• Independently manage and prioritize an investigative caseload from intake through resolution, ensuring strong ownership and follow-through

• Conduct comprehensive investigations and apply appropriate strategies for each case type, including leading interviews with suspects and victims

• Develop a strong understanding of risk indicators through detailed reviews of user accounts and transactions to identify fraud and other high-risk activity

• Communicate case progress, emerging trends, and key insights to team members and leadership to support continuous improvement

• Build and maintain effective working relationships with law enforcement, external partners, and investigative counterparts

• Lead or contribute to special projects as assigned by management and collaborate on team initiatives

Your profile

• This is a Monday–Friday role, with the ability to work weekends as required

• Established relationships with Canadian law enforcement agencies are considered an asset

• Ability to perform effectively in a fast-paced, evolving environment

• Strong communication, interpersonal, and investigative skills

• Proven ability to prioritize workloads while maintaining high responsiveness and availability

• Comfortable adapting quickly to new technologies and systems; experience with Kustomer, CRM platforms, Google Workspace, and MS Office preferred (Mac experience is a plus)

• A collaborative team player with a positive attitude, high energy, integrity, strong work ethic, enthusiasm, and sense of humor

For this role, the target base salary range in Toronto is $58,000–$73,000 annually. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in-office perks Turo offers.

Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees

• Employer-paid medical, dental, and vision insurance (Country specific)

• Retirement employer match

• Learning & Development stipend to invest in your professional development

• Turo host matching program

• Turo travel credit

• Cell phone and internet stipend

• Paid time off to relax and recharge

• Paid holidays, volunteer time off, and parental leave

• For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

About Turo

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.

Read more about the Turo culture according to Turo CEO, Andre Haddad.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com.