About the team

This is a new role being offered at Turo within our Protection department. We are seeking a high-impact individual to be a technical lead in auto estimating.

The Auto Estimatics Specialist provides technical expertise and guidance to the Protection department and leadership, ensuring file handling meets or exceeds all company guidelines and state requirements. This role will work closely with the Claims Operations team and will provide analysis, training, and program reviews of our estimating providers.

You will develop training for the claims team on damage estimating best practices, effective estimate review, and may assist in audit or review of high-value claim estimates.

What you will do

• Assess and analyze completed assignments with our vendors to ensure best-in-class service experience

• Provide insights on vendors and assist with developing new partnerships

• Review reporting and measurement methods to monitor vendor performance; relay performance issues to your manager

• Work with vendors to improve estimating accuracy while utilizing the most cost-effective repair techniques

• Identify potential estimating-related fraud with vendors and coordinate with Turo Claims, Trust & Safety, and regulatory authorities

• Review auto damage estimates from photo, field, and total loss vendors for accuracy and compliance with estimating guidelines

• Review and update estimating guidelines as needed to align with changing market conditions and evolving vehicle technology

• Communicate performance expectations with estimating vendors and collaborate with leadership to ensure all team, department, and company goals are met

• Develop and implement monthly reporting on program results for senior leadership

• Build and maintain relationships with appropriate vendors

• Provide coaching and guidance to the department on proper estimating techniques and promoting estimate accuracy

• Complete regular file reviews to ensure all requirements have been met

• Collaborate on or lead special projects, change initiatives, or other activities

• Create or maintain updates and changes to vendor processes; review resources for accurate workflow documentation

• Confirm required audit process requirements have been met

• Work in multiple systems to support timely file resolution

• Work effectively amid frequent interruptions and shifting priorities

Your profile

• 2+ years of experience in auto collision estimating, including claims terminology and claims handling

• Experience with auto estimating software (CCC, Mitchell, Audatex) required

• Auto appraiser license or certification required

• ICAR Certification preferred

• Advanced understanding and knowledge of repair processes and procedures

• Four-year college degree preferred

• Strong analytical skills to evaluate vendor results, solve problems, and support internal reporting

• Strong written and verbal communication skills with an entrepreneurial mindset

• Influential, passionate about leading vendor management

• Ability to work in a fast-paced environment and embrace change

• Excellent follow-through, attention to detail, and minimal need for supervision

• Team-oriented mindset with high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission

• Track record of achieving or exceeding KPIs

• Commitment to high responsiveness and availability

For this role, the target base salary range in Phoenix is $56,000–$70,000 annually. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share additional information about Turo’s in-office perks.

#LI-EG1

Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees

• Employer-paid medical, dental, and vision insurance (Country specific)

• Retirement employer match

• Learning & Development stipend to invest in your professional development

• Turo host matching program

• Turo travel credit

• Cell phone and internet stipend

• Paid time off to relax and recharge

• Paid holidays, volunteer time off, and parental leave

• For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

About Turo

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.

Read more about the Turo culture according to Turo CEO, Andre Haddad.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com.