About the team

Join Turo as a Law Enforcement Response Specialist supporting our vibrant collection of car hosts and guests who inspire and fuel us every day. We are looking for a team-oriented Law Enforcement Response Specialist to join our Global Trust & Safety Team at Turo. You will have the opportunity to learn and grow with our diverse and talented teams while playing a key role in the success of the business. The ideal Law Enforcement Response Specialist has superb judgment, excellent communication skills, and a keen eye for details.

What you will do

• Ensure that all law enforcement requests are analyzed and processed in compliance with applicable law, our Terms of Service, and our law enforcement guidelines, upholding operational excellence via high quality, speed, and documentation accuracy.

• Work with and foster relationships with a valued network of law enforcement, external partners, and investigators.

• Work on a global and cross-functional team to ensure safety and mitigate legal risk.

• Collaborate with cross-functional internal teams such as Legal and Operations to deal with issues concerning safety, privacy, and data disclosure.

• Participate in trial appearances as Turo’s Custodian of Record, which may require some travel.

Your profile

• Familiarity with law enforcement and various forms of legal orders such as search warrants, subpoenas, court orders, and production orders

• Excellent communication and interpersonal skills

• Ability to accurately document and clearly articulate operational decisions

• Commitment to high responsiveness and availability, with strong ability to prioritize

• Ability to adapt to new technology and systems such as Kustomer, CRM systems, G-Suite, SQL, and MS Office

• Demonstrates Turo’s values through work product and within day-to-day team interactions

• You are a team player with a positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to Turo’s mission and core values

• BA/BS or work equivalent

• 2+ years of related work experience in Operations, Trust and Safety, Law Enforcement, or an equivalent environment

For this role, the target base salary range in Phoenix is $58,000–$73,000 annually. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in-office perks Turo offers.

Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees

• Employer-paid medical, dental, and vision insurance (Country specific)

• Retirement employer match

• Learning & Development stipend to invest in your professional development

• Turo host matching program

• Turo travel credit

• Cell phone and internet stipend

• Paid time off to relax and recharge

• Paid holidays, volunteer time off, and parental leave

• For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

About Turo

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.

Read more about the Turo culture according to Turo CEO, Andre Haddad.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com.