About the team

We are a supportive, down-to-earth, and fun team of fraud and risk professionals passionate about protecting our global marketplace. Our top priority is maintaining a world-class program by leveraging leading third-party tools, staying informed on the latest industry trends, and developing our team of subject matter experts.

We’re looking for an experienced, analytical, and team-oriented fraud fighter to join us. This is a rewarding role that involves all aspects of fraud detection and prevention, including reviewing users, transactions, and login activity. You’ll also handle escalated customer disputes and other issues that could affect the safety of our marketplace. You will have the opportunity to learn and grow with our diverse and talented teams while playing a key role in the success of the business.

This is a hybrid position based in our Phoenix, AZ office. The schedule is Monday through Friday, 8:00 a.m. to 4:00 p.m. Mountain Time. The Marketplace Risk team operates 365 days a year, so availability on holidays is required. A floating holiday will be provided when working on recognized holidays.

What you will do

• Review transactions, accounts, and activity to identify and resolve fraudulent activity in real time.

• Conduct in-depth analyses of complex fraud cases using SQL and other analytical tools.

• Lead detailed investigations into sophisticated or high-value fraud cases, collaborating with internal teams and external agencies when needed.

• Develop and implement scalable fraud prevention workflows, strategies, and policies based on insights from case analysis and industry trends.

• Manage and monitor the performance of internal systems and fraud detection rules.

• Partner cross-functionally with departments such as IT, Legal, and Customer Service to implement and strengthen fraud prevention measures.

• Identify high-risk attributes associated with identity theft, payment fraud, account takeover, or host fraud.

• Train, mentor, and support outsourced agents and internal team members on advanced fraud detection techniques and investigation procedures.

• Share knowledge and collaborate with Trust & Safety, Legal, Claims, and Global Operations teams as a fraud prevention subject matter expert.

• Prepare and present detailed reports on fraud incidents, trends, and prevention strategies to senior management.

• Perform other related duties as assigned.

Your profile

• Minimum of 5 years of experience in fraud prevention, risk management, or a related field within an e-commerce environment.

• Bachelor’s degree or equivalent work experience.

• Proficiency in SQL for data analysis, reporting, and identifying fraud patterns.

• Familiarity with systems for fraud prevention rule management and customer authentication.

• Strong ability to function effectively in a fast-paced environment and adapt quickly to change.

• Excellent verbal and written communication skills with a commitment to responsiveness and exceptional customer experience.

• Availability to work holidays, weekends, and occasionally outside normal business hours as needed to protect the platform.

• Demonstrates Turo’s values through work product and team interactions.

Bonus if you have

• Experience in a two-sided marketplace or related e-commerce platform with peer-to-peer interactions.

• Certified Fraud Examiner (CFE) credential or other advanced fraud training.

• Experience with Kustomer, Sift, DOMO, CRM systems, Google Docs, MS Office, and macOS.

For this role, the target base salary range in Phoenix is $70,000–$87,000 annually. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in-office perks Turo offers.

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Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees

• Employer-paid medical, dental, and vision insurance (Country specific)

• Retirement employer match

• Learning & Development stipend to invest in your professional development

• Turo host matching program

• Turo travel credit

• Cell phone and internet stipend

• Paid time off to relax and recharge

• Paid holidays, volunteer time off, and parental leave

• For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

About Turo

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.

Read more about the Turo culture according to Turo CEO, Andre Haddad.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com.