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Senior Supervisor, Trust & Safety Investigations

Turo

Turo

People & HR, Operations
Phoenix, AZ, USA
Posted on Thursday, June 6, 2024

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

About the team

We are looking for an experienced Investigator with supervisory experience to lead and support a team of Investigators. You will supervise and support a team of investigators that are tasked with investigating risk events of varying severity and provide Trust and Safety support for the Turo community. This team is also responsible for liaising directly with law enforcement and other governmental authorities. You will also support the team as they respond to various incident and support requests, such as but not limited to, law enforcement requests, subpoenas warrants, vehicle crimes, fraud, as well as other requests that may be designated by leadership.

You will have the opportunity to learn and grow with our diverse and talented team while playing a key role in the success of the business. The ideal candidate has superb judgment, leads with empathy, and has a keen eye for details. You'll report to our Trust and Safety Manager.

Turo’s award-winning culture is fueled by the inspiration we get from one another. We find that inspiration really resonates when we are working in the same space together. So, please know this position will work from our beautiful office in Phoenix and will not be a remote position.

What you will do

  • Lead and support a growing team of Investigations associates
  • Assist in the hiring and training of new team members
  • Assess team’s ability and coach toward achievement of performance goals
  • Develop and implement processes to improve accuracy and efficiency
  • Drive customer satisfaction, employee engagement, and investigative excellence
  • Collaborate across operations to reduce bottlenecks in service
  • Communicate trends and other insights to Trust and Safety leadership team
  • Manage projects from start to finish maintaining team alignment and prioritization
  • Provide support for the Investigations and LER team (up to 40% of work time)
  • Celebrate excellent performance and empower your team to continuously improve

Your profile

  • 2+ years of supervisory or management experience with high performing teams
  • 4+ years of operational experience
  • Bachelor’s degree or equivalent experience
  • Willingness to occasionally work on weekends and holidays, if required
  • Superb and dynamic communication, interpersonal, and investigative skills
  • Commitment to high responsiveness and availability, strong ability to prioritize
  • A team player with a positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission
  • Intermediate to advanced expertise with Google Docs, Sheets and/or MS Office
  • You are a team player with a positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission

Bonus if you have

  • Project management certification
  • Interviewing certification (WZ, Reid, etc)
  • Experience with Tableau and Salesforce

The Phoenix base salary target range for this full-time position is $70,000-$85,000 + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your work location during the hiring process.

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Benefits

  • Competitive salary, equity, benefits, and perks for all full-time employees
  • Employer-paid medical, dental, and vision insurance (Country specific)
  • Retirement employer match
  • $2,000 Learning & Development stipend to invest in your professional development
  • $1,000 USD Turo host matching and $1,500 USD vehicle reimbursement program
  • $100 USD Monthly Turo travel credit
  • Cell phone, internet and Fringe benefit stipend
  • Paid time off to relax and recharge
  • Paid holidays, volunteer time off, and parental leave
  • For those who are in the office full-time or hybrid we have weekly in-office lunch, office snacks, and fun activities
  • Annual Turbo Week (week-long, company-wide conference)

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com.

About Turo

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.

Read more about the Turo culture according to Turo CEO, Andre Haddad.