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Auto Estimatics Specialist



Phoenix, AZ, USA
Posted on Friday, February 23, 2024

As the world's largest car sharing marketplace, Turo is growing fast and hiring talent in the US, Canada, the UK, France, and Australia! Our driven, down-to-earth team empowers you to push yourself, make a huge impact, and accelerate your career growth.

About the team:

This is a new role being offered at Turo within our protection department. We are seeking a high impact individual to be a technical lead in auto estimating. The new position of Auto Estimatics Specialist provides technical expertise and guidance to the protection department and leadership, and ensures file handling meets or exceeds all company guidelines and state requirements. The Auto Estimatics specialist will work closely with the Claims Operations team and will provide analysis, training, and program reviews of our estimating providers, will develop training for the claims team on damage estimating best practices, effective review of estimates, and may assist in audit or review of high value claim estimates.

What you’ll do:

  • Assess and analyze completed assignments with our vendors to ensure best-in-class service experience
  • You will provide insight on vendors and assist with new partnerships
  • Review reporting and measurement methods to measure and monitor vendor performance, relaying any performance issues to your direct manager
  • Work with vendors to improve the accuracy of estimating, utilizing the most cost-effective repair techniques
  • Working with vendors, identifying potential estimating-related fraud, and coordinating with Turo claims, TNS, and regulatory authorities to address
  • Review auto damage estimates from photo, field, and total loss vendors for accuracy and compliance with estimating guidelines
  • Review and update estimating guidelines as needed to align with changing market conditions and evolving vehicle technology
  • Communicates performance expectations with estimating vendors, collaborates with other leaders to ensure all team, department, and company goals are met
  • Develop and implement monthly reporting on results by the program to be shared with senior leadership
  • Develop relationships with the appropriate vendors
  • Provides coaching and guidance to the department regarding appropriate techniques for handling estimates and promoting estimate accuracy and resolution
  • Completes regular file reviews to ensure all requirements have been met
  • Collaborate or lead special projects, change initiatives, or other activities
  • Create or maintain updates and changes to vendor processes, review resources for accurate process workflows
  • Confirm that required audit process requirements have been met.
  • Must work in multiple systems to assist direct reports with timely file resolution.
  • Must work effectively amid constant interruptions and shifting priorities

Your profile:

  • Minimum of 2+ years of experience in auto collision estimating, including claims terminology and claims handling
  • Auto estimate software experience required (CCC, Mitchell, Audatex)
  • Auto appraiser license or certification required
  • ICAR Certification preferred
  • Demonstrate an advanced understanding and knowledge of the repair process/procedures
  • Four-year college degree preferred
  • Strong analytical skills to evaluate vendor results, problem-solving, and internal reporting
  • Must have good written and verbal communication skills and an entrepreneurial mindset
  • Be influential and passionate about leading vendor management
  • Ability to work in a fast-paced environment, drive and embrace change
  • Excellent follow-through, attention to detail, and minimal need for supervision
  • Must be a team player, with a positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission
  • A track record of achieving or exceeding key performance indicators (KPIs)
  • Commitment to high responsiveness and availability

The Phoenix base salary range for this full-time position is $46,000 - $51,000 + equity + benefits. Our base pay is determined by role, level, and location. Your recruiter can share more about the specific compensation offered for this role during the hiring process. Please note that the base pay listed in this posting reflects the base pay only, and does not include bonus (if applicable), equity, or benefits.


  • Competitive salary, equity, benefits, and perks for all full-time employees
  • Employer-paid medical, dental, and vision insurance (Country specific)
  • Retirement employer match
  • $2,000 Learning & Development stipend to invest in your professional development
  • $1,000 USD Turo host matching and $1,500 USD vehicle reimbursement program
  • $100 USD Monthly Turo travel credit
  • Cell phone, internet and Fringe benefit stipend
  • Paid time off to relax and recharge
  • Paid holidays, volunteer time off, and parental leave
  • For those who are in the office full-time or hybrid we have weekly in-office lunch, office snacks, and fun activities
  • Annual Turbo Week (week-long, company-wide conference)

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com.

About Turo

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.

Read more about the Turo culture according to Turo CEO, Andre Haddad.