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Liability Claims Associate Program Manager

Turo

Turo

Operations
Seattle, WA, USA
Posted on Thursday, February 22, 2024

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

About the team:

We are looking for a Liability Claims expert to join us as part of our Claims team.

This is an amazing opportunity to join an industry disruptor, and to help continue to shape our liability program. If you like a high energy work environment with a rapidly growing company with global ambitions, this could be the best decision of your career. This position reports to our Chief Insurance Officer as well as our Liability Claims Program Manager.

What you'll do:

  • You will take the lead on claim consultations with our liability insurance partners, for claims within primary coverage levels.
  • You will participate in organizing claim reviews, to review targeted cases, compile feedback and provide coaching and performance feedback to our liability partners.
  • You will review claims data to measure and track account performance, identify trends, risks, and opportunities.
  • You will work closely with other teams at Turo- product, GR, accounting, analytics and others to take what is observed on claims into actionable changes in the marketplace.
  • You will work closely with the Turo protection team, to develop best practices, improve workflow and efficiency
  • Audit invoicing from our carriers for handling and paid claims to ensure accuracy
  • Identify and drive ongoing improvements to our policies and procedures to improve outcomes and the claims experience to our customers
  • Strong communication skills

Your profile:

  • 6+ years’ experience in auto injury claims, with a strong understanding on effectively managing auto claims litigation in a multi state territory.
  • Strong claims legal knowledge of relevant legislation and case laws in a multi state jurisdiction.
  • Must be a team player, with positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission
  • Strong proficiency with technology such as: Claims Management systems, CRM systems, Google Docs, MS Office, mobile systems. Mac expertise a plus

Bonus if you have:

  • BA/BS preferred
  • State licensing desired (but not required)
  • Commitment to high responsiveness and availability
  • Entrepreneurial mindset
  • Ability to work in a fast-paced environment, drive and embrace change
  • Excellent follow-through, attention to detail, and with minimal need for supervision.
  • You will review cases in litigation with the handling team, consult on litigation plans, and ensure best in class handling for our hosts and guests.
  • Be a subject-matter expert for liability claims within Turo and aiding the Turo internal team to understand liability claim workflows and referral processes.
  • Foster a high-quality work environment that inspires the team to deliver a world-class
  • High level decision-making
  • Weekly and Monthly scorecard updates and analysis
  • Provide support to our audit partners to verify and test claims data.

Benefits

  • Competitive salary, equity, benefits, and perks for all full-time employees
  • Employer-paid medical, dental, and vision insurance (Country specific)
  • Retirement employer match
  • $2,000 Learning & Development stipend to invest in your professional development
  • $1,000 USD Turo host matching and $1,500 USD vehicle reimbursement program
  • $100 USD Monthly Turo travel credit
  • Cell phone, internet and Fringe benefit stipend
  • Paid time off to relax and recharge
  • Paid holidays, volunteer time off, and parental leave
  • For those who are in the office full-time or hybrid we have weekly in-office lunch, office snacks, and fun activities
  • Annual Turbo Week (week-long, company-wide conference)

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com.

About Turo

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.

Read more about the Turo culture according to Turo CEO, Andre Haddad.