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Senior Solutions Architect, Sales Technology

Turo

Turo

IT, Sales & Business Development
Dallas, TX, USA
Posted on Thursday, July 20, 2023

As the world's largest car sharing marketplace, Turo is growing fast and hiring talent in the US, Canada, the UK, France, and Australia! Our driven, down-to-earth team empowers you to push yourself, make a huge impact, and accelerate your career growth.

About the team:

Turo is searching for a highly motivated and experienced Solution Architect to join our Enterprise Applications team, to serve as the systems subject matter expert and business partner for Turo's Host Success Operations Team. Under the guidance of the Manager Enterprise Applications, with support from other business stakeholders, you will be responsible for supporting the day-to-day operations and strategic Expansion and optimization of Turo’s current Salesforce and related products in the Sales Ecosystem. You will need to juggle a diverse workload that includes application development lifecycle management, user lifecycle management, business workflow automation, product integration designs, troubleshooting, and continual optimization. This is a great opportunity for someone passionate about combining Technology , Sales, and Customer Success Operations.

What you will do:

  • Partnering with the salesforce developer, this role is required to develop and maintain customizations for applications that Support the Host Success team

  • Create and maintain Current and Target state architecture of sales tech stack

  • Define and continuously enrich and optimize Customer Account Master, and reimagine salesforce schema to support Business needs.

  • Provide ongoing system/technical support to salesforce users and business partners, including training.

  • Work with Reps, TAMs, and Saas Providers teams in solution demonstrations.

  • Maintain product roadmap and architectural standards to ensure Salesforce development projects align optimally with business objectives.

  • Keep up-to-date with Salesforce Cloud Suite functionality, new features, and modules. Identifying and recommending other key technologies to support and improve the business processes across the entire Turo’s Sales, Support Operations & Marketing Use cases.

  • Perform integrity testing of system upgrades and development releases prior to migration to production.

  • Define the algorithm and technical specification required for hands-on coding work on projects as needed and supervise the development done by the salesforce developer in Salesforce IDE.

  • Document business objectives, use cases, business requirements, system specifications, workflows, and process documentation;

  • Fill functional lead or system expert roles on production and sandbox Salesforce environments and related systems;

  • Maintain all configurations in Salesforce to optimize the platform; Be responsible for the change management and release process of Salesforce enhancements and development.

  • Partner with business teams to build out requirements for new processes that incorporate IT security best practices

  • Maintain documentation for integrations and other customizations performed within the platform.

  • Ensure proper change management and compliance with security, regulatory, and audit requirements.

  • Support and maintain existing systems, including troubleshooting issues reported by users. Work with the Data, Integration, and application teams to arrive at the right resolutions. Ensure the fixes are tested prior to the release.

  • Maintaining systems controls aligning with SOX IT general controls.

Your profile:

  • 7+ year's experience developing CRM customizations and integrations, including 5+ years on Salesforce. Preferably in a fast-paced, Dynamic work environment.

  • A BS in computer science, information systems, MIS, or equivalent work experience

  • In-depth knowledge of the Salesforce platform and configurations.

  • Must have prior Implementation experience in Sales Cloud, Service Cloud, Marketing Cloud, Data cloud CRM analytics

  • Own and manage the Roadmap of multiple projects to support the Host success team.

  • Function as a house Salesforce product suite expert and help drive adoption and optimization across business areas

  • Experience with relational databases and SQL & ETL/integration tools is plus

  • Strong understanding and working experience with Sales and Marketing Business teams

  • Strong knowledge of information security best practices

  • Experience with IT security audits such as SOC2, ISO27001, SOX, etc.

  • The proven ability to work independently with minimal supervision and the ability to perform and oversee complex tasks and prioritize multiple tasks based on overall strategic goals

  • The individual must be able to partner with Developer and conduct accurate feasibility analysis, develop optimal solutions, and recommend industry best practices with respect to Salesforce usage.

  • Ability to define and lead delivery through established operating models.

#LI-EG1

The US Remote base salary target range for this full-time position is $142,000-$158,000 + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in this location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your work location during the hiring process.

Benefits

  • Competitive salary, equity, benefits, and perks for all full-time employees
  • Employer-paid medical, dental, and vision insurance (Country specific)
  • Retirement employer match
  • $2,000 Learning & Development stipend to invest in your professional development
  • $1,000 USD Turo host matching and $1,500 USD vehicle reimbursement program
  • $100 USD Monthly Turo travel credit
  • Cell phone, internet and Fringe benefit stipend
  • Paid time off to relax and recharge
  • Paid holidays, volunteer time off, and parental leave
  • For those who are in the office full-time or hybrid we have weekly in-office lunch, office snacks, and fun activities
  • Bi-annual Turbo Week (week-long, company-wide conference)

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com.

About Turo

Turo is the world’s largest car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, France, UK and Australia. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.

Read more about the Turo culture according to Turo CEO, Andre Haddad.