IT Support Specialist
Thrive Causemetics
This job is no longer accepting applications
See open jobs at Thrive Causemetics.See open jobs similar to "IT Support Specialist" Trinity Ventures.IT, Customer Service
Los Angeles, CA, USA
Posted 6+ months ago
Who We Are
Thrive Causemetics is Bigger Than Beauty™: We are an independent, female-owned beauty brand that creates high-performance vegan cosmetics and supports a community of giving. All of Thrive Causemetics' products are free of parabens and sulfates, in addition to being 100 percent cruelty-free. Through its Bigger Than Beauty™ program, every product you purchase results in a donation to help a woman thrive.
Thrive Causemetics is dedicated to fostering a collaborative and cross-functional workplace where everyone’s voice matters. We are committed to being pioneers in creating a culture of wellness. Together, we prioritize a strong work ethic while maintaining a positive, exciting environment where people are passionate about what they do.
Who We Are Looking For
Thrive Causemetics is looking for an IT Support Specialist to join our IT Operations Team. You will be responsible for providing technical support for our remote and onsite users, where you will have the opportunity to use some of the latest tools in the industry. This opportunity can develop and grow as the company scales. This is an onsite position in our Los Angeles office, located in Playa Vista.
What you will be doing:
- Providing on site and remote technical support to our end users, using remote desktop tools, MDM tools and tracking work in our ticketing system.
- Collaborating with technical leadership on documentation, policies and process improvements.
- Keeping track of IT inventory and ordering equipment.
- Onboarding new employees including account creation and deploying equipment.
- You will be an active participant in how IT evolves as a function in our organization.
The ideal candidate:
- Provides excellent customer service, with strong written and verbal communication skills.
- Excels in an autonomous, fast paced environment.
- Service oriented individual who takes pride in helping others solve a wide range of technical problems in person, and remotely.
- Strong troubleshooting skills, attention to detail, with a desire to improve processes, document procedures, and describe fixes to non-technical staff.
- Excellent time management skills, with ability to multitask and parallel path multiple inquiries, tickets, projects etc.
- “Can do”, self-starter who takes initiative and proactively problem solves.
- Expert in supporting MacOS and Windows operating systems, Google Workplace (Gmail, Drive, Docs, Sheets, Calendar, etc.)
- Experience utilizing remote desktop support tools: ConnectWise, Team Viewer, Google Remote Desktop, etc.
- Experience with ticket management systems: Zendesk, Atlassian, etc.
- Knowledge of MDM tools: Kaseya, JAMF, Intune, etc.
- Passionate about social impact, an ethos for giving back, and eager to join a mission-driven company.
Nice to have:
- JAMF Pro support experience.
- Experience supporting other JAMF technologies (Connect and Protect).
- Experience working with Fortinet network devices and services.
- Experiencing supporting MS Office applications.
- Experience working in an e-commerce company.
Thrive Causemetics is an Equal Opportunity Employer.
The base pay range for this role is $24/hour - $43.27/hour (non-exempt), with the following factors determining the base pay at offer: skills, qualifications, experience. This range provides the opportunity to progress as you grow and develop within a role. Additionally, this role is also eligible for an annual discretionary bonus based on company and individual performance. Thrive Causemetics provides a competitive benefits package, including but not limited to: comprehensive medical, dental and vision plans, a 401(k) plan with employer matching, various paid time off programs, employee discount/perks, life insurance, disability insurance, and employee assistance programs.
This job is no longer accepting applications
See open jobs at Thrive Causemetics.See open jobs similar to "IT Support Specialist" Trinity Ventures.