Senior Area Manager
ThredUp
About ThredUp
ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp’s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.
Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.
How You Will Make An Impact
As a Senior Area Manager you will lead a team of 60-100 Associates, including 2-4 Operations Leads, for inbound, outbound, automation or another business area. Your role is to collaborate and influence your peers to meet production goals and keep workflow humming for your shift. You have demonstrated success managing through Leads to train, grow, and develop Associates on your team. You proactively lead cross-functionally utilizing data and relationships to set your team and the business up for success.
In This Role You’ll Get To:
- Own your team’s performance and set them up for success by collaborating with and influencing peers on workflow, coaching and developing Associates, and proactively communicating in all directions.
- Proactively utilize reporting tools to analyze metrics and plan on a weekly basis and beyond to improve distribution center performance, mentoring and coaching peers and Leads to make data-driven decisions.
- Demonstrated success communicating, engaging, and recognizing the team, and creating strong personal connections and relationships in all directions.
- Proactively innovate and generate solutions to improve productivity, retention, training and development through collaborations with your team, peers, and leadership.
- Manage the day-to-day needs of the team including vacation requests, scheduling, timecards, attendance, etc.
- Role model giving and receiving timely, constructive, and respectful feedback with team members, peers, and leadership.
- Deep involvement in the recruiting, onboarding, development, and retention of Associates.
- Coach others to be ambassadors of thredUP values (DOTS) and culture in all interactions.
- Creates a safe work environment for team members and teaches others how to operate safely.
What We’re Looking For:
- Experienced distribution center leader with a proven track record of driving results and developing a team of top performers.
- Experienced collaborator who consistently connects with peers, leaders, and other team members cross-functionally in order to establish an environment of trust, inclusion, and respect.
- Demonstrated success training, mentoring, coaching and developing Associates and Leads.
- Self-directed leader who demonstrates strong decision-making skills balancing needs of the team and the business.
- Consistently utilizes reporting tools to analyze metrics and take action, as well as coach team members.
- Deep thredUP operational knowledge or relevant external operational experience.
- Ability to stand or walk for an entire shift (8-10 hours per day) as well as bend down, reach overhead, lift/carry up to 30lbs and push/pull wheeled clothing racks weighing up to 150lbs.
This role is not eligible for visa sponsorship.
What We Offer:
Competitive salary (we leverage market data)
Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards
Employee stock purchase plan
Flexible PTO (take the time you need) + 13 company holidays
Paid Sabbatical after 3 years of full time employment
Generous paid parental leave for new mothers and fathers
Medical, dental, vision, 401k, life and disability insurance offered
We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth
We believe diversity, inclusion and belonging is key for our team
At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.
If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@ThredUp.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.