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Benefits and People Operations Administrator

ThredUp

ThredUp

Accounting & Finance, People & HR, Operations
Scottsdale, AZ, USA
Posted on Wednesday, May 22, 2024

About ThredUp

ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp’s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.

Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.

How You Will Make An Impact

ThredUp is in search of a Benefits and People Operations Administrator who brings expertise and enthusiasm to administering and optimizing our benefits programs. You'll be the subject matter expert who is relentless in ensuring our offerings are competitive and compliant, while also finding innovative ways to streamline processes. From managing enrollments to negotiating with vendors, you'll drive efficiency and problem-solve every step of the way. If you thrive on tackling challenges and maximizing employee well-being through benefits, we want you on our team. You will sit in our Scottsdale office and report to the VP, People Operations and Total Rewards.

In This Role You’ll Get To:

  • Lead the administration and management of our employee benefits programs, including health insurance, dental and vision plans, life insurance, disability coverage, flexible spending accounts (FSAs), and wellness programs. Drive communication strategy around benefits including Open Enrollment

  • Conduct rigorous assessment of our benefits programs and innovate to ensure market competitiveness in both plan offerings and cost savings

  • Provide outstanding support to our employees as the primary contact for inquiries and issues related to benefits

  • Own the relationships and collaborate with benefits brokers, insurance carriers, and vendors to negotiate contracts, resolve issues, and ensure cost-effective and high-quality benefits offerings

  • Monitor and analyze industry trends, legislative changes, and market benchmarks related to employee benefits and retirement plans, and make recommendations

  • Manage the administration of 401(k) program, including eligibility, enrollment, hardship requests, file funding and compliance testing

  • Regularly monitor benefits integration errors and be committed to research, investigation and driving solutions to file feed and system configuration deficiencies. Responsible for identifying system requirements, testing and sign off of configuration changes. Conduct regular audits of system data

  • Manage benefits invoicing and reconciliation, provide regular reporting to Accounting Team, collaborate with payroll to ensure accuracy in deductions

  • Oversee new hire enrollments, Qualifying Life Events (QLEs), COBRA administration, and ensure compliance with the Affordable Care Act (ACA)

  • Collaborate with Leave of Absence Administrator to respond to disability claims and enter direct bill premiums.

  • Manage People Support ticket queue for the People Team. Responsible for responding to any benefits or people operations questions accordingly or redirecting to the appropriate team member to support.

  • Assist with people operations audits with compliance related reporting submissions including but not limited to, EEOC, CA Pay Data, Etc.

What We’re Looking For:

  • Preference for Certified Employee Benefits Specialist (CEBS) or Certified Benefits Professional (CBP) certification

  • Minimum of 3 years of experience in benefits administration, with a strong understanding of employee benefits regulations, ERISA, HIPAA, and ACA requirements

  • Proficiency in Workday Benefits, including experience launching and managing Open Enrollment through Workday

  • Experience with Google Suite of Products

  • Excellent communication, interpersonal, and customer service skills, with the ability to communicate complex benefits information to employees at all levels

  • Strong analytical and problem-solving abilities, with attention to detail and accuracy in benefits data management, reporting, and compliance

  • Commitment to confidentiality, ethical conduct, and professionalism in handling sensitive employee information and benefits matters

  • Intermediate knowledge of Excel, including vlookups, pivot tables and a desire to learn more

At ThredUp, your base pay is one part of your total compensation package. This role pays between $85,000 and $100,000, and your actual base pay will depend on your skills, qualifications, experience, and location.

Many ThredUp employees also have the opportunity to own shares of ThredUp stock. ThredUp employees are eligible for discretionary restricted stock unit awards, as well as a discount when purchasing ThredUp stock if voluntarily participating in ThredUp’s Employee Stock Purchase Plan. Subject to eligibility requirements, you’ll also receive other benefits: Comprehensive medical & dental coverage, vision, 401k, life and disability insurance.

This role is not eligible for visa sponsorship.

What We Offer:

  • 4-day work week, with Fridays off

  • Hybrid work environment: 3 days in the office and 1 day remote each week

  • Competitive salary (we leverage market data)

  • Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards

  • Employee stock purchase plan

  • Flexible PTO (take the time you need) + 13 company holidays

  • Paid Sabbatical after 3 years of full time employment

  • Generous paid parental leave for new mothers and fathers

  • Medical, dental, vision, 401k, life and disability insurance offered

  • We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth

We believe diversity, inclusion and belonging is key for our team

At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.

If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@ThredUp.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.