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About thredUP
thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. By making it easy to buy and sell secondhand, thredUP has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love thredUP because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With thredUP's Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. thredUP has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, thredUP is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.

About the Role

The Product Ops team is focused on ensuring thredUP Ops adheres to procedures and protocols by auditing and providing feedback at the appropriate touch points within the Ops organization. You will help us ensure that Ops accepts items of the right quality, records the right information, and takes amazing photos. You will also apply your love of fashion and/or the resale industry to help us honor our promises to suppliers and buyers.

As a Quality Assurance Coordinator you will be based in the DC in order to support upcoming projects with the Inbound team. You will focus on quality assurance reviews for items headed to our website and your work will be an important part of a positive shopping experience for our customers. As you fine-tune your skills, you may be asked to support other areas, tackle special projects, and mentor others according to business needs.

Schedule: Thursday - Sunday 7am-4:30pm EST

Responsibilities

In Quality Assurance Operations you will:

• Virtually audit product quality, description, and photo

• Provide quick and clear feedback to team members and merch ops leadership based on audit findings

• Audit thredUP.com frequently to ensure photos and product information are aligned to meet or exceed training and customer expectations

• Explore product opportunities in the ways Product Ops can improve quality, description and photography

Requirements

• Knowledge of apparel quality standards (experience with secondhand is a plus!)

• Ability to identify, prioritize, and complete tasks under tight deadlines

• Strong organization and scheduling skills

• Ability to exercise independent judgment and operate with minimal supervision

• Flexibility, creativity and willingness to optimize processes

• Ability to bend down, reach overhead, lift/carry up to 30lbs and push/pull wheeled clothing racks weighing up to 150lbs.

thredUP Internal Eligibility

• Be an advocate of thredUP’s DOTS values

• Receive sign off from your Area Manager supporting your application

• Exceeding or meeting expectations in your current work area

• Meet current attendance requirements with no current corrective actions

This role is not eligible for visa sponsorship.

What We Offer:

• Consistent, set schedule!
• Competitive pay (we leverage market data).
• Employee stock purchase plan.
• PTO + 9 paid holidays.
• Medical, dental, vision, 401k, life and disability insurance offered.
• We live by our DOTS Values of Delivering an exceptional customer experience, Openly giving and receiving feedback, Teaming up to make thredUP a success, and Striving for excellence.
• TIME Magazine’s Most Influential Companies of 2023, WWD’s Most Influential ESG Leaders, TIME Magazine’s Best Inventions 2022, Shoptalk’s ATLIS Awards, Business Insider’s Retail Tech Power Players, Inc.’s Power Partner Awards, Lattice’s People Success Awards, Digiday's WorkLife 50 award
• Voted “50 Most Innovative Companies of 2020”.
• RaaS - Finalist in Fast Company’s World Changing Ideas Awards 2021.

We believe diversity, inclusion and belonging is key for our team

At thredUP, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.

If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.

Before you go, our legal team wants you to know...You must be at least 18 years old and have basic English literacy skills. Employment with thredUP is contingent on each candidate passing a 7-year background check.