Operations Lead
ThredUp
About thredUP:
In 2009, thredUP set out to make used clothes the new normal and create a more sustainable future for fashion. The company designed a modern resale experience that took the work and risk out of thrift, and converted a generation of secondhand skeptics to fans. Sellers send clothes directly to thredUP by the bagful, and buyers shop quality-checked items from over 35,000 brands at steep discounts. To power this marketplace, thredUP built an infrastructure that has recirculated 100 million unique garments via proprietary technology, data and logistics. thredUP most recently expanded its platform with Resale-as-a-Service (RaaS) to power resale for the world’s leading fashion brands. As a circular fashion pioneer, thredUP is reducing fashion’s impact on the planet and unlocking economic value for consumers and brands alike.
Job Description
About thredUP
thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. By making it easy to buy and sell secondhand, thredUP has become one of the world’s largest resale platforms for women’s and kids’ apparel, shoes and accessories. Sellers love thredUP because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. In 2018, we extended our platform with thredUP’s Resale-As-A-Service (RaaSⓇ), which facilitates modern resale for a number of the world’s leading brands and retailers. thredUP has processed over 125 million unique secondhand items from 35,000 brands across 100 categories. By extending the life cycle of clothing, thredUP is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.
About the Role
As an Operations Lead, you will focus on ensuring that individual and collective production goals are being met in your area. You will help train and mentor others on processes, procedures and quality standards. You will be expected to give timely feedback to others and escalate concerns to DC Leadership when needed. You will thrive in this position if you are highly curious, passionate about keeping thredUP operations running smoothly, and want to take on more responsibility at work.
How You Will Make An Impact:
Help facilitate smooth shift transitions by communicating updates on your team’s production
Verify Standard Operating Procedures are being followed
Run reports throughout the shift (we will teach you how to do this!)
Participate in special projects as needed
What we're looking for:
Solid understanding of thredUP quality standards and operations processes
Enthusiastic about building leadership skills
Ability to keep business and customer information confidential
Ability to exercise independent judgment and operate with minimal supervision
What We Offer:
Consistent, set schedule! Monday to Friday 2pm to 10:30pm!
Competitive pay (we leverage market data).
Employee stock purchase plan.
PTO + a Floating Holiday Bank
Medical, dental, vision, 401k, life and disability insurance offered.
We live by our DOTS Values of Delivering an exceptional customer experience, Openly giving and receiving feedback, Teaming up to make thredUP a success, and Striving for excellence.
Voted “50 Most Innovative Companies of 2020”.
RaaS - Finalist in Fast Company’s World Changing Ideas Awards 2021.
We believe diversity, inclusion and belonging is key for our team.
At thredUP, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.
What We Offer:
- Consistent, set schedule!
- Competitive pay (we leverage market data).
- Employee stock purchase plan.
- PTO + 9 paid holidays.
- Medical, dental, vision, 401k, life and disability insurance offered.
- We live by our DOTS Values of Delivering an exceptional customer experience, Openly giving and receiving feedback, Teaming up to make thredUP a success, and Striving for excellence.
- Voted “50 Most Innovative Companies of 2020”.
- RaaS - Finalist in Fast Company’s World Changing Ideas Awards 2021.
We believe diversity, inclusion and belonging is key for our team
At thredUP, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.
If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.
Before you go, our legal team wants you to know...You must be at least 18 years old and have basic English literacy skills. Employment with thredUP is contingent on each candidate passing a 7-year background check.