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People Operations Coordinator



Administration, People & HR, Operations
Scottsdale, AZ, USA
Posted on Wednesday, September 13, 2023

About thredUP
thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. By making it easy to buy and sell secondhand, thredUP has become one of the world’s largest resale platforms for women’s and kids’ apparel, shoes and accessories. Sellers love thredUP because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. In 2018, we extended our platform with thredUP’s Resale-As-A-Service (RaaS), which facilitates modern resale for a number of the world’s leading brands and retailers. thredUP has processed over 125 million unique secondhand items from 35,000 brands across 100 categories. By extending the life cycle of clothing, thredUP is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.

Job Description

How You Will Make An Impact

As the People Operations Coordinator you will be the main support for the day to day operations and administrative functions of thredUP’s People Team. Reporting to the VP of People Operations & Total Rewards, you will play an integral role in keeping the People Operations activities on schedule and executed flawlessly. You will have the opportunity to gain exposure to all areas of the HR/People Operations function, which will provide you with a broad skill set in all things People and act as a great launch pad for growing a career in HR.

In This Role You’ll Get To:

  • Serve as the first point of contact for team members and managers, providing guidance and support on People policies and procedures, including managing People Zendesk ticket routing

  • Ensure all team member facing resources are kept up to date including the annual launch of the guidebook, the wiki, job posting templates and Workday message templates

  • Support the implementation of People policies, programs, and recurring initiatives like engagement surveys, compliance rollouts, Open Enrollment

  • Support all compliance and audit requests related to regulatory requirements and internal audits

  • Document and maintain process and training materials

  • Respond to requests for data, reports and perform data entry into HRIS

  • Serve as point of contact for new contract approvals, POs, and invoices

  • Assist with benefits and leave of absence administrative tasks

  • Monitor and adjudicate background checks for candidates

  • Communicate with Talent Acquisition Vendors about text automation, campaign spend, and postings

  • Perform other duties and projects as needed in support of the People Team

What We’re Looking For:

  • 2 years of relevant experience in a support function, Human Resources experience desired

  • Excellent communication skills

  • Problem Solver - solution oriented with an eye toward finding ways to work smarter

  • Attention to detail, accuracy and proven organizational skills

  • Demonstrated ability to be a self-starter, excellent follow through

  • Knowledge of G Suite

  • Experience with Workday preferred

This is an hourly position and pays between $22-$24 per hour.

What We Offer:

  • Hybrid work environment: 3 days in the office and 1 day remote each week
  • Employee stock purchase plan
  • Medical, dental, vision, 401k, life and disability insurance offered
  • We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth
  • RaaS - Inc. Magazine, 2022 Power Partner Awards
  • Thrift the Look– TIME Magazine, The Best Inventions of 2022
  • Winner of Lattice's “People Vision” - recognizing thredUP as a top place to work for our investment in professional development and our innovations in work-life integration

We believe diversity, inclusion and belonging is key for our team

At thredUP, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.

If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.

Before you go, our legal team wants you to know...You must be at least 18 years old and have basic English literacy skills. Employment with thredUP is contingent on each candidate passing a 7-year background check.