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Product Operations Supervisor



Product, People & HR, Operations
Mechanicsburg, PA, USA
Posted on Wednesday, June 28, 2023

About thredUP:

thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. By making it easy to buy and sell secondhand, thredUP has become one of the world’s largest resale platforms for women’s and kids’ apparel, shoes and accessories. Sellers love thredUP because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. In 2018, we extended our platform with thredUP’s Resale-As-A-Service (RaaSⓇ), which facilitates modern resale for a number of the world’s leading brands and retailers. thredUP has processed over 125 million unique secondhand items from 35,000 brands across 100 categories. By extending the life cycle of clothing, thredUP is changing the way consumers shop and ushering in a more sustainable future for the fashion industry

Job Description

About the Role

The Product Operations Supervisors at thredUP play a crucial role in bridging the gap between warehouse operations and the onsite e-commerce shopping experience. They are knowledgeable and passionate about product, brands and fashion.

The Product Operations Supervisors lead the company’s product efforts within the operation, from product description, to authentication, to styling of product for customer’s viewing, and more. Through data analysis, building a solid foundation of cross-functional partnerships, and leading a team of who do pricing, authentication, and product review, they will drive trust and confident in thredUP product. You will help us ensure that Ops accepts items of the right quality, records the right information, and takes amazing photos. You will also apply your love of fashion and/or the resale industry to help us honor our promises to suppliers and buyers.

As a Product Operations Supervisor, you will report to Product Ops Leadership and your time will be roughly split into three areas. Your primary focus is leading and developing your team. You will be expected to work on the floor beside them when necessary and handle disciplinary and employee issues in a professional manner. Second, you will execute the day to day business of Product Ops - including working the Under Review and QA queues as well as ensuring essential backend product information is up to date and accurate for all of ops processing. Third, you will gather input on what your team is seeing in their day to day and relay that to appropriate touch points within the Ops organization.


  • Onboard, mentor, and develop your team members to help them maximize their potential

  • Monitor and report on Product Ops performance for your shift

  • Partner with Product Ops Leadership to identify opportunities for training and carry out day to day execution of their business lines.

  • Partner closely with your Product Ops Leadership to optimize processes for all areas of the Merch Ops business

  • Occasionally support other shifts in your DC to fill gaps in knowledge as it relates to your area of expertise


  • 3+ years experience building and managing teams, with an emphasis on employee development

  • 2+ years experience in luxury ecommerce, resale, product, and/or operations management

  • Expansive knowledge of resale, authentication, garment construction, and apparel quality standards as it relates to all categories in fashion merchandising and luxury goods is a huge plus!

  • In-depth knowledge of apparel, quality standards and operations processes

  • Ability to take initiative, ownership, and accountability for the business

  • Highly detail-oriented and dependable

  • Collaborative, able to communicate effectively and fosters a feedback driven culture

  • Ability to adapt, multi-task, and deliver results under tight deadlines

What We Offer:

  • Competitive salary (we leverage market data) + stock included in the offer package.
  • Employee stock purchase plan.
  • Flexible PTO (take the time you need) + 9 paid holidays.
  • Paid Sabbatical after 3 years of full-time employment.
  • Generous paid parental leave for new mothers and fathers.
  • Innovative tools: Google Workspace & your choice of a Mac or Windows based laptop.
  • Medical, dental, vision, 401k, life and disability insurance offered.
  • We live by our DOTS Values of Delivering an exceptional customer experience, Openly giving and receiving feedback, Teaming up to make thredUP a success, and Striving for excellence.
  • Voted “50 Most Innovative Companies of 2020”.
  • RaaS - Finalist in Fast Company’s World Changing Ideas Awards 2021.

We believe diversity, inclusion and belonging is key for our team

At thredUP, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.

If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.