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Customer Compliance Manager



This job is no longer accepting applications

See open jobs at Synapse.
Customer Service, Legal
California, USA · Florida, USA · Texas, USA
Posted on Saturday, April 29, 2023
We are looking for Customer Compliance Managers with a love for finance and a desire to ensure that our customers succeed. On a day-to-day basis, you will lead due diligence and risk mitigation efforts at Synapse which impact the company, our customers, and end users. You will also be expected to keep up with changing regulations to ensure we have all the knowledge and expertise needed to help our customers succeed and maintain the integrity of our consumer regulatory policies.
In this role, you will administer Synapse’s Onboarding Program and maintain oversight to ensure controls are adequate to properly mitigate risk, to maintain regulatory compliance, and are effective in preventing and detecting illicit financial activity.
The Customer Compliance Manager is expected to remain abreast with changing regulations to ensure the integrity and adequacy of our compliance programs.

What You Will Do

  • Conduct comprehensive due diligence reviews and risk assessments of prospective, new and existing clients onboarded to the company. These risk assessments must be evaluated on a regular basis and updated to reflect the current risk appetite of Synapse and offerings provided to the platform and/or their end-users.
  • Strategically develop, update, and maintain appropriate controls for each client program utilizing a risk based approach while considering the client’s mission and individual business model
  • Perform routine audits and conduct ongoing monitoring of existing clients to ensure all onboarding representations are accurate and in compliance with governing laws and regulations
  • Perform compliance reviews for all Fintech Platforms focused on the following areas: Account creation and necessary disclosures/agreements; Transaction authorizations; Platform operations and functionality with consumer friendliness in mind; Auxiliary product disclosures (E.g. Cardholder agreements); Marketing material; Customer communications of any kind (E.g. email communications, statements, periodic notices, etc.)
  • Develop and enforce remediation plans for clients in response to regulatory violations, UDAAP concerns, or other Compliance-related issues identified by Synapse related to services offered through our bank partnerships
  • Assist Senior Management in tracking trends, reporting and metrics on Platforms to be shared both internally and with our bank partners
  • Stay abreast of relevant regulatory updates and industry best practices
  • Maintain a positive working relationship and demeanor with bank partners
  • Assist with any escalated issues from Daily Risk Compliance that may require additional review related to policies and/or procedure
  • Develop, update, and maintain all standard operating procedures related to Customer Compliance
  • Work with Legal, Compliance, Engineering, and senior leadership to ensure appropriate controls are designed and implemented.
  • Collaborate with Sales and Marketing teams to assess risk of potentially higher risk platforms prior to onboarding during initial sales process.
  • Review and analyze applicable regulations to ensure that Synapse’s policies maintain compliance.

What You Will Bring

  • Minimum 5+ years of relevant experience in a FinTech, Bank, MSB or ISO/Payfac
  • Working knowledge of applicable laws, regulations, and guidelines (e.g., Reg-E, BSA/AML, TILA, TISA, UDAAP, etc.)
  • Prior experience in conducting risk assessments, customer due diligence and regulatory analysis
  • Willingness to build and shape a program from the ground-up
  • Strong communication + ability to interact with others, including senior leadership. This role will require clear, concise, and well-supported communication.
  • Knack for analyzing data ensuring a better understanding of the big picture (i.e., what is and what is not working for our customers)
  • Technical knowledge is a plus (we work with a lot of developers)
  • A drive to help democratize best in class financial products
  • An ability to work independently within a small, fast-paced team
  • A drive to problem solve and think critically
  • An entrepreneurial spirit and unrelenting passion to deliver the best service possible
  • The ability to implement feedback, learn quickly, and contribute new ideas
  • A general concern for the wellbeing of others and the desire to work on problems that maximize a positive future for humanity A familiarity (or passion to become familiar) with the FinTech industry
  • Knack for analyzing data, ensuring a better understanding of the big picture (I.e. what is and what is not working for our customers)
  • Technical knowledge is a plus (we work with a lot of developers)


  • Compensation is expected to be between $119,000 - $153,000. Exact compensation may vary based on skills and location.

What We Offer

  • 💰Competitive Compensation
  • 📈Equity
  • 🍎Insurance (Medical/Dental/Vision)
  • 💚401(k) with company matching up to 4%
  • 🏝PTO & Holidays
  • ✨Life Insurance & LTD
Synapse is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. Synapse provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to race, color, religion, gender, national origin, age, disability, marital status, military status, genetic information or any other category protected by federal, state and local laws.

This job is no longer accepting applications

See open jobs at Synapse.