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Manager of Launch

Side

Side

Remote
Posted on Saturday, May 25, 2024
At Side, we believe everyone should own their path.
Side is a real estate startup that pioneered the concept of brokerage-as-a-service to help top real estate professionals create and run their own companies without having to operate a brokerage. Our proprietary platform makes the real estate transaction process far more efficient for both agents and home buyers/sellers. Before Side, exceptional real estate agents had two choices: You could join an antiquated traditional brokerage, relinquish control of your business, and pay hefty fees for marginal value. Or you could start your own independent brokerage, massively increase your liability, and take on the burden of running your own back office. We created a third option: Own your own business and run it on the Side platform. Agents get to focus on what they do best — selling real estate — while Side operates in the background to facilitate their transactions, and help them grow.
Side is led by experienced industry professionals and world-class engineers who develop technology designed to improve agent productivity and enhance the client experience. The company is backed by over $300 million in funding from top-tier venture capital firms, including Coatue, Tiger, D1, Sapphire, Trinity, and Matrix.. Headquartered in San Francisco, Side currently operates in 16 states, with plans to expand nationwide in the coming years. We were named Company of the Year by Inman News (the leading industry publication) and a Most Innovative Company of 2022 by Fast Company.
At Side, you’ll have the opportunity to collaborate and innovate your way to success. Becoming an inSider means that you’ll be empowering business leaders to become business owners, all while forging your own path with like-minded entrepreneurs. Join us at Side and own your career, your impact, and your life!
About the role
Launch drives the entire onboarding experience for new partners and their teams as they join the Side community and learn to leverage the offering to grow their business. We ensure the successful stand up of the partner’s brand and business entity and a seamless implementation into the technical environment in which Side’s proprietary transaction management platform sits. We train all community members on the Side offering, through a new partner orientation and continuous, progressive learning tracks on the tools that support productivity and growth.
As the Manager of Launch, you are responsible for all new team and agent onboarding outcomes, ensuring smooth operations of tools and processes, identifying issues, and driving solutions. The Manager will report weekly on progress of the launch portfolio, including time to meet milestones, with an emphasis on revenue-driving achievements. This role requires a strong presence with customers and internal team members to be positioned as the subject matter expert and go-to person for all things onboarding. This is all done while ensuring a delightful partner experience. This role will report to the Director of Partner Success and will manage FTEs and contractors.

What you'll be doing:

  • Responsible for determining the overall strategic, operational and technical scope for partner onboarding overall while consulting with cross functional teams and ensuring an outstanding partner experience
  • Identify challenges and effectively communicate risks while ensuring positive outcomes
  • Provide expertise to operational teams on tools and approaches to automate and streamline key implementation processes including the sales to launch to success hand offs, kick-off meetings, workflow audits, and training
  • Create and present process workflows, presentations, reporting (using large data sets, lookups, formulas, etc), and more, often to executive level leadership
  • Ensure process and operating procedure documentation (which supports current and future growth) is effective and in place at all times
  • Adapt to process changes while being fluent in Side’s processes and technologies

What would make you a strong fit:

  • 6+ years experience in customer onboarding/implementation with product and/or services in the real estate industry
  • 4+ years experience managing a team
  • Experience advising management-level personnel, role-modeling best practices and mentoring other team members
  • Proven track record of focusing on the big picture within a constantly evolving, fast-paced environment while identifying similarities/analogies across various initiatives to deliver a coordinated, outstanding user experience
  • Solution-oriented, can-do demeanor, with empathy for external and internal partners
  • Strong interpersonal skills with the ability to communicate ideas clearly and concisely to both internal and external partners
  • Start-up/growth environment experience preferred
  • Extensive experience in Salesforce software suite preferred

Success is measured by (subject to change):

  • Management of the launch portfolio to time-based milestones and prevent attrition
  • Timely and accurate delivery of weekly reporting
  • Ensure systems operate as intended, documentation is up to date
  • Earn an average CSAT of 4.5/5
  • Hold weekly 1:1s with direct reports; Earn an average inSider Engagement Score of 4.5/5
  • Manage to the budget
CLOSING FROM DEFAULT - ALL LOCATIONS
Side is dedicated to working with the highest skilled people from the most inclusive talent pool feasible. We maintain that diversity in all aspects leads to positive change, solutions and innovation for our customers and career fulfillment for our employees. All qualified individuals are encouraged to apply!
Side uses the E-Verify employment verification program.
Our stewardship of the data of many of our customers means that a background and DRE license check is required to join Side. We will, nonetheless, consider qualified applicants with arrest and conviction records in accord with applicable law, including the San Francisco Fair Chance Ordinance.
To learn more about Side's Privacy Policy or to make a request related to your personal data, please find more information here: https://www.side.com/peopleops-privacy-policy/.