Find your dream job at a Trinity portfolio company.

Markforged (NYSE: MKFG) is reinventing the $1 trillion+ worldwide manufacturing industry so that engineers can build anything they imagine while reducing environmental impact. With the market’s most robust 3D printing hardware, software and material solution, a world-class team, great customers and abundant capital, we’re well placed to continue our growth and innovation.

What will you own?

• Ensure all warranty orders are entered into our order system and synced to our ERP and partner warehouses for fulfillment
• Review all orders to ensure they contain the proper information needed to be fulfilled and delivered correctly
• Check data accuracy on all warranty orders to ensure they are correctly entered (including all needed data) into our order system
• Follow up on orders needing more information by contacting other internal departments to obtain missing information on orders
• Maintain and update all lists showcasing the status of each order, especially the ones awaiting more information
• Serve as a primary liaison with the Operations team and Leadership to ensure timely deliveries of warranty shipments
• Handle shipping inquiries
• Communicate between sales, partners, customers, and finance for order status
• Provide support and assistance to other internal departments on their order status
• Any other duties as reasonably requested
  

Important Note: Although we list what we generally look for, we are very likely missing other attributes and skills that you have that could make you a great fit, but they are not currently listed. Research has shown this especially applies to women and other marginalized groups, who tend to apply if they check 100% of every box, versus men who apply if they hit roughly 60%. The point we’re getting at is that it doesn’t hurt to take a chance and apply!

What you have:

• This role will suit someone with previous experience as a Customer Service Representative or similar
• Team player who works collaboratively with others
• Acute attention to detail
• Roll-up your sleeves attitude
• Familiarity with Salesforce is a plus
• Experience using Sage is preferred
• Experience dealing with 3rd party logistics companies is a plus
• Comfortable in a fast-paced environment
• Good English language skills; written and verbal required
• We use Apple computers and Google collaboration tools. While experience with these tools is not required, the ideal candidate will be excited to broaden their knowledge and embrace change

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