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Principal Atlassian Administrator

As an individual contributor, you’ll be focused on providing strong internal Atlassian tooling expertise to help our organization achieve its goals. This isn’t a purely Atlassian-focused role, however - other areas of process and workflow automation are also a key area.

What will you own?

• Manage the administration of Atlassian tools, including system configuration, user management, security settings, and integrations with other systems.
• Collaborate with cross-functional teams to gather requirements, analyze business processes, and design customized workflows, templates, and dashboards for Atlassian tools.
• Provide guidance and mentorship to junior Atlassian administrators, sharing best practices and promoting continuous improvement.
• Develop and maintain Atlassian dashboards, filters, and reports to provide actionable insights and facilitate decision-making for project teams and management.
• Ensure the integrity, reliability, and performance of the Atlassian tools through routine system maintenance, including upgrades, patches, and performance tuning.
• Collaborate with development teams to integrate Atlassian tools with other tools and systems, such as source control, build automation, and deployment tools.
• Evaluate and implement Atlassian plugins and integrations to enhance functionality and support evolving business requirements.
• Troubleshoot complex issues, provide timely resolution, and investigate system errors or anomalies.
• Conduct regular health checks and audits of the Atlassian tools to identify areas for improvement, optimize system configurations, and ensure adherence to best practices.
• Stay abreast of the latest Atlassian features, functionalities, and industry trends, and assess their applicability to enhance the organization’s Atlassian capabilities.
• Serve as a subject matter expert and escalation point for Atlassian-related issues, providing guidance and support to users and project teams.
• Drive user adoption and deliver training sessions to promote efficient and effective utilization of Atlassian tools across the organization.

Important Note:

Although we list out what we generally look for, we are very likely missing other attributes and skills that you have that could make you a great fit, but are not currently listed. Research has shown this especially applies to women and other marginalized groups, who tend to apply if they check 100% of every box, versus men who apply if they hit roughly 60%. The point we’re getting at, it doesn’t hurt to take a chance and apply!

What you have:

• Bachelor’s degree in computer science, information technology, or a related field (or equivalent work experience).
• 5+ years of proven experience as a Senior Atlassian Administrator or similar role, with a track record of successfully managing and enhancing Atlassian tools in enterprise environments.
• In-depth knowledge of Atlassian tools and their administration, including JIRA, Confluence, Bitbucket, JWM, JSW, JPM, JSM, Trello, Atlas, Assist, Beacon, etc.
• Strong understanding of software development methodologies (Agile, Scrum, Kanban) and the software development life cycle (SDLC).
• Experience integrating Atlassian tools with other tools and systems, such as CI/CD, testing, and release management tools.
• Proficiency in Atlassian reporting and data visualization using JQL, gadgets, and dashboards.
• Excellent analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues.
• Strong leadership and communication skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
• Proven ability to drive user adoption and deliver effective training sessions to technical and non-technical audiences.
• Ability to prioritize and manage multiple tasks and projects effectively and efficiently.
• Experience with cloud-based Atlassian deployments, including AWS or Azure, is a plus.