F&B Operations Manager
Life House
Who We Are
Life House is a hotel and F&B management company built on innovative software and operating systems. Our mission is to make independent hotels, bars & restaurants easy to operate and more profitable - to help these soulful establishments excel. We do this by automating the back-office functions (e.g. accounting & finance) and enabling the on-site teams to be solely focused at delivering on the respective indie experience. We also have our own 4-star hotel brand, Life House, where we develop locally-rooted F&B concepts that not only pay homage to the locale, but inspire a new energy. We operate over 20 restaurants & bars that and over 70 hotels.
The Role
We’re looking for a uniquely well rounded F&B professional who wants to launch cool, lean, & financially optimized lifestyle restaurants and bars around North America. This is a unique opportunity to oversee a diverse collection of independent bars & restaurants from high-end Michelin-rated restaurants to speakeasies to diners. In this role you’ll help with opening new concepts, designing repeatable F&B operations playbooks, supporting transitions of new restaurants and bars under our management, analyzing our bars & restaurants to ensure they’re reaching their potential, and rolling up your sleeves to support the local venues when they need an extra hand, among others. You’ll be part of an F&B team that is ultimately responsible for ensuring that our F&B venues hit their respective budgets and that they’re set-up for success.
What You’ll Do
- Launching & Transitioning New F&B Outlets to be under Life House Management
- Interface directly with onsite teams to transition new F&B outlets into our portfolio
- Introduce and implement the Life House systems and processes to on-site teams
- Provide training & coaching to onsite teams to set employees up for success post-transition
- Ongoing Training & Development of Existing Life House Portfolio
- Continuously work with onsite teams to train and/or upskill our employee population
- Assist with roll out of new platforms, processes, and trainings
- Spearhead Corrective Action Plans to Improve Financial & Operational Performance
- When budgets or operations are not on track (which is hopefully rare), you’ll be responsible for stepping in to quickly diagnose the problem and create a corrective action plan
- Coach onsite teams through execution while ensuring the plan of action leads to desired outcomes
- Continuously Develop Expertise in Operational Systems and Processes
- Build a deep understanding of internal and external operational systems and processes
- You’ll be a key stakeholder in building our F&B roadmap to improve our value proposition
Our Ideal Candidate
- Is a well-rounded, industrious, F&B professional, with a passion for F&B & making things run smoothly
- A Bachelor's degree and at least 1 year of experience in some kind of F&B role
- Strong verbal and written communication skills, expressing ideas clearly and succinctly
- Entrepreneurial mindset and proactive approach to problem-solving
- Strong attention to detail and the curiosity to get in the weeds without getting distracted
- Excited by leveraging new tech solutions to streamline operations
- Entrepreneurial spirit with a desire to lead change in a fast-paced environment
- Not afraid to roll-up your sleeves and lead by example
- This is a remote position and travel will be required 75% of the time
Compensation
- Competitve pay at $80,000 to $110,000 USD
- Bonus eligible
- Health, dental, vision coverage
- Wellness benefit
- Travel stipend
- Unlimited Paid Time Off
- Remote work environment
- Referral program
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