Find your dream job at a Trinity portfolio company.

Join us at The Retreat on Charleston Peak, where our passion for creating lasting memories drives everything we do. As a Hotel Front Desk Receptionist, you'll be the welcoming face of our serene lodge, ensuring each guest feels valued and cared for from their first hello to their final farewell.

You'll manage guest accounts with precision, answer inquiries with warmth, and handle any issues with a calm, solution-focused approach. We value integrity, accountability, and collaboration, and we're committed to your growth in our supportive work environment. If you're enthusiastic about hospitality and love interacting with people, we invite you to become part of our team. Let's create exceptional experiences together.

• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Communicate with housekeeping to make sure guest rooms are ready
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Handle customer complaints as necessary

• Working knowledge of Microsoft Office and reservation management systems
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• High school graduate, GED recipient, or equivalent
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Has experience answering telephone calls and troubleshooting stressful situations