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Sr. Technical Support Engineer



IT, Customer Service
Posted on Tuesday, July 9, 2024

Job Details


About GetInsured:

What started as the “Expedia” of health insurance, has grown to a market leading company that is transforming government IT infrastructures with our proven SaaS and AI technology. Our innovative approach to health insurance shopping and enrollment has expanded beyond exchanges, and we’re now reinventing the way states administer safety net programs such as Medicaid, SNAP (food stamps), child care, and unemployment insurance. With our cutting-edge technology, we’re helping agencies help more people, faster, and transforming health care service delivery as we know it.

We are looking for a Sr. Technical Support Engineer to join our GetInsured team. GetInsured is the leading provider for state-based marketplace technology with more experience than any technology provider transitioning states off healthcare.gov and implementing exchanges. We are dedicated to helping as many Americans as possible easily find and enroll in affordable health insurance.

As a Sr. Technical Support Engineer, your role will include:

  • Troubleshooting of complex technical issues related to the SaaS environment and its database
  • Clear and concise internal and external communication
  • Communication with customers to quickly understand the root of their problems
  • Collaborating with clients through a series of actions, and get to a resolution that solves their technical issue
  • Proper escalation of unresolved issues to appropriate internal teams
  • Providing prompt and accurate feedback rto customers
  • Referring to internal resources to provide accurate technical solutions
  • Ensuring all issues are properly logged
  • Prioritizing and managing several open issues simultaneously
  • Documenting accumulated technical knowledge (lessons learned, processes, etc.)
  • Maintaining relationships with clients based on integrity and trust
  • Functioning within a team as well as a self-directed individual contributor


We offer a comprehensive benefits package, including but not limited to:

· Health, Dental, Life, Disability, and Vision insurance

· Healthcare spending or reimbursement accounts (HSA/FSA)

· Retirement benefits (401k)

· Paid time off

· Education assistance or tuition reimbursement-

· Employee discounts for Gym memberships & commuting/travel assistance


· We believe that working hard, when it is imbued with purpose, can and should be fun.

· You’ll find we are a “can do” place where people work together and roll up their sleeves to get the job done.

· Everyone has a voice; everyone’s ideas count, and everyone is respected.

· We have built a company, as well as a community of friends and colleagues, with respect for each other.

Learn more about GetInsured at GetInsured.com.


The Experience You'll Need

  • In-depth and advanced knowledge of SQL and proven work experience with SQL reports
  • Familiarity with Linux commands
  • Strong ability to troubleshoot complex technical issues which encompass a wide range of services
  • Excellent problem-solving and communication skills
  • BS degree in Information Technology, Computer Science or relevant field

Additional Experience We Would Love to Have

  • Background in healthcare insurance
  • Scripting experience
  • Experience with EDI, e.g. ANSI 834
  • Experience with Splunk
  • Experience following a written operational procedure or other documentation to resolve an issue or complete a task
  • Familiarity with JIRA