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Curriculum/Instructional Designer

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GetInsured

Design
Posted on Friday, May 3, 2024

Job Details

Description

If you believe the work of government is noble, the people of government are amazing, but know deep down that opportunity exists to transform how the important work of government gets done – and truly want to make an impact in this area ... then Change and Innovation Agency (C!A®), a member of the Vimo® family of innovative solutions, might be the perfect next step in your career dedicated to public service.

Specifically, we are looking for a Curriculum/Instructional Designer to join our team. The scope of duties for this exciting new position will include the following:

Curriculum/Instructional Designers work closely with state and county subject matter experts to assess existing training systems, infrastructure, and content to develop findings reports. They design, develop, and deliver high-quality, interactive, learner-centered, outcome-focused training materials. These materials include Lesson Plans, Trainee Workbooks, visual content, case studies with associated documentation and verification, quizzes, assessments, rubrics and other teaching and learning tools. Curriculum development is informed by and in keeping with Adult Learning Theory. Training is designed for multiple delivery modes including in-person instructor-led, virtual instructor-led, and online via asynchronous, self-paced training modules. Curriculum is unique and customized to the clients’ systems of record, vernacular and individual workflow processes. Projects may require travel for onsite assessments, meetings, and training delivery. Temporary schedule changes may occur to meet client demands.

Responsibilities:

· Assess existing training content and infrastructure within state and county training systems to identify opportunities for improvement and enhancement.

· Review existing state and county policies and procedures with a lens toward training new and experienced staff.

· Design, create, and update lesson plans, student handbooks, assessments, trainer guides, and other necessary materials for in-person and virtual instructor-led training.

· Develop asynchronous online training modules.

· Train trainers to deliver and update curriculum in a systemic, standardized, predictable, repeatable way.

· Train state and county staff to use our proprietary package of software, our proprietary process improvement tools and other knowledge and skills as required by contract with state and county entities.

Our Firm:

C!A®, a member of the Vimo® family, is a consulting firm focused specifically on helping government agencies increase capacity to do more good. For nearly two decades, states, counties and municipalities across the country have turned to C!A to help them fix broken business processes and systems to improve capacity and meet program goals.

Our Focus:

Although our work spans all areas of government, our hearts have led us to focus on government agencies delivering vital safety net programs including child care, eligibility (i.e., Medicaid, SNAP), child welfare, child support, and unemployment insurance. This unwavering dedication to human services has helped us become an industry leader in business process redesign, having worked with over 50% of the states in the nation and several large counties.

Our Impact:

Using a proven methodology and approach to work with government that is well documented in C!A Founder Ken Miller’s books, including Extreme Government Makeover and We Don’t Make Widgets: Overcoming the Myths that Keep Government from Improving, we consistently help government clients achieve significant and noteworthy results including:

· 70% faster delivery of services

· 40% to 130% more families served, with improved accuracy and timeliness

· 60% - 80% increase in same-day eligibility determinations

· 85% reduction in open child welfare safety assessments

· Avert federal financial sanctions and/or court injunctions

· Maximize the benefits of technology and integrated solutions by first redesigning processes

Our Future:

We know there is more good for government agencies to do as they work to help people in need ... and that we can help ... and that’s why we’re growing. We’re looking for other like-minded individuals with government program experience, particularly in the areas of human services and/or child care, to join our dynamic and highly talented team.

Our Team:

For C!A, public service is a calling and way of life. Public servants by experience and at heart, the C!A team is comprised of former government employees who have dedicated much of their professional careers to public service. Each team member brings unique and diverse program experience representing differing levels of government operations and has a deep understanding of government processes, working with state, county and local agencies and offices, and the associated federal agencies.

Are you interested in joining the C!A family?

If you have extensive experience in human services and/or child care and have a passion for improving government culture by changing minds and fixing systems, then you might be a perfect fit for the C!A family.

The job requires travel to work onsite at client locations, as necessary. Otherwise, you will provide needed client support by working remotely.

Competitive benefits package offered.

Qualifications

Responsibilities:

· Assess existing training content and infrastructure within state and county training systems to identify opportunities for improvement and enhancement.

· Review existing state and county policies and procedures with a lens toward training new and experienced staff.

· Design, create, and update lesson plans, student handbooks, assessments, trainer guides, and other necessary materials for in-person and virtual instructor-led training.

· Develop asynchronous online training modules.

· Train trainers to deliver and update curriculum in a systemic, standardized, predictable, repeatable way.

· Train state and county staff to use our proprietary package of software, our proprietary process improvement tools and other knowledge and skills as required by contract with state and county entities.

The ideal candidate has:

· 10+ years of experience in human services (public assistance, childcare subsidies or licensing, child welfare, adult protection, long term care subsidies or licensing, vocational rehabilitation, unemployment compensation, energy assistance eligibility or related fields)

· 5+ years of experience applying Adult Learning Theory in developing curriculum which includes lesson plans, trainee workbooks, learning exercises, activities, ice breakers, slide shows, case studies, case study documentation, case study verification mock-ups, quizzes, assessments, and other training materials for in-person and virtual delivery

· 5+ years of experience delivering training via lesson plan including adhering to time stamps, following lesson plan word track, managing adult learners, facilitating interactive exercises, engaging adult learners, and facilitating software input activities

· Proficiency in Microsoft Office (Word, PowerPoint, Excel, Publisher), remote platforms, videomaking/editing software, asynchronous online training software, learning management software, and SharePoint

· Ability to present complex concepts, databases, rules, and procedures in a seamless, cohesive manner consistently and repeatedly

· Ability to accept feedback from multiple stakeholders on content and incorporate divergent opinions into a cohesive product to the satisfaction of all stakeholders

· Ability to communicate effectively with management, peers, and other stakeholders

· Knowledge of available technology solutions to advance training programs and ability to identify and present opportunities

· Strong time management skills with the ability to be self-directed and meet multiple conflicting deadlines