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Implementation is one of the most important steps in the customer journey for a SaaS company. The faster the company is deployed, the faster the company is receiving value from their purchase. The Implementation Analyst will orchestrate implementations for hotels of all sizes. You will positively impact the customer’s early impressions of Duetto, building advocacy and distancing Duetto from the competition. You are a confident, goal-focused business analyst who is a team player skilled at relationship building and juggling all of the many requirements of the day.

Responsibilities

• Serve as the primary point of contact for clients during customer onboarding.
• Gather, document, and execute complex and detailed technical requirements.
• Manage multiple overlapping customer implementations, ensuring clear communication of project status to stakeholders for each.
• Coordinate and schedule meetings with clients, integration partners, and internal team members.
• Maintain comprehensive project documentation for historical reference and reporting.
• Onboard new customers to the Duetto platform or facilitate migration for existing customers undergoing changes in ownership or adopting a new property management system.
• Execute intricate hotel configurations within the Duetto platform.
• Configure and establish connections between customer property management systems and Duetto.
• Troubleshoot and resolve technical issues arising during the onboarding process.

Required Qualifications

• Fluent in English and Spanish.
• 3+ years of experience in Hospitality or Hospitality Technology.
• Experience in complex project management, including meeting deadlines and managing multiple tasks.
• Exceptional verbal and written communication skills appropriately tailored to the target audience.
• Advanced Excel knowledge.
• Strong technical and analytical skills; adept at troubleshooting complex issues.
• Self-motivated with a strong work ethic.
• University Degree.

Preferred Qualifications

• Experience with Salesforce.
• Hands-on experience working with integrations, APIs, and XML transactions..
• Experience with an RMS, channel manager, CRS, or PMS is a plus.
• Experience with Javascript.

About Duetto
We are a team of passionate hospitality and technology professionals delivering a modern platform to hoteliers in over 60 countries. Our solutions address the biggest problems faced by the hospitality industry by simplifying distribution complexity and optimizing profitability with unique and powerful applications that increase conversion, guest loyalty, operational efficiency and revenue. Our goal is to become the most trusted, effective and widely used hotel technology company in the world. Founded in 2012, Duetto is headquartered in San Francisco with offices in Las Vegas, London, Singapore and Buenos Aires. Duetto is backed by leading investors: Warburg Pincus, Accel Partners, Icon Ven Icon Ventures, and Battery Ventures. If you want to be a part of a fast-growing company, working with amazing people tackling big challenges in a massive industry, then Duetto is looking for you.