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Internal Job Listing: Product Liaison - Special Projects Team



United States
Posted on Thursday, May 30, 2024

This position is open to all internal Perceptyx employees, regardless of their global location. You must apply by 4:30pm PST on June 12th, 2024 to be considered for this position.

The Special Projects, Product Liaisons will play a pivotal role in ensuring continued success and retention of customers as Perceptyx transitions from a services-led company to a SaaS platform. This role is instrumental in driving the adoption of new products and features, enhancing customer experiences, and supporting internal teams. In this role, you will leverage your deep expertise in product and platform configuration to provide issues triage, valuable feedback, support migration plans, ensure seamless integration of products and services, and provide improvement opportunities for products, processes, and services to ultimately contribute to the long-term retention and satisfaction of our valued customers, both internal and external. Additionally, this role may be called on to work directly with customers regarding more technical aspects within CSG.

Things You Will Do:

  • Act as a key member of the product alpha teams, providing valuable insights and feedback from both customer and internal perspectives.
  • Collaborate with product teams to provide use cases, stories, and feedback that inform product development and enhancements.
  • Conduct thorough testing of products and features, providing relevant feedback to ensure readiness for internal and external deployment.
  • Work closely with enablement teams to serve as a subject matter expert.
  • Work closely with enablement teams to harvest content from internal channels into knowledge base and training materials.
  • Assist in scoping work that spans both product development and services, collaborating with cross-functional teams to define project requirements and deliverables.
  • Provide input into the design of migration plans for new products/features, working closely with product and services teams to ensure successful implementation.
  • Own internal product support by providing expertise and assistance through various channels.
  • Collaborate with Customer Success and Enablement teams to develop sustainable product support strategies and resources.
  • Assist in the customer onboarding processes including customer meetings and technical setups and troubleshooting.
  • Assist with customer escalations as needed
  • Partner closely with Customer Care on identifying product bugs or development opportunities impacting internal and external customers.
  • Partner with Product and Engineering towards the resolution of product bugs or development opportunities.