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Senior Technical Partner Success Manager

Contentful

Contentful

IT
San Francisco, CA, USA
Posted on Thursday, June 27, 2024

About the Opportunity

We are seeking a dynamic and experienced Senior Technical Partner Delivery Manager to join our team. This role will be responsible for developing and executing strategies to ensure the success of our partners in implementing Contentful. They will collaborate closely with internal teams to drive partner satisfaction, customer satisfaction and retention, and revenue growth.

This role will report into the Product Adoption & Growth team and is not a people management role.

What to Expect

  • Partner Relationship Management
    • Build and nurture strong relationships with the Contentful implementation leads in our agency/SI partner ecosystem
    • Serve as the main point of contact for agency/SI partner implementation teams to understand their technical business objectives, challenges, and opportunities
    • Run Technical Partner Advisory Board targeting CTOs and Contentful Implementation Practice Leads
    • Strengthen connections between our partner implementation teams and Contentful CS and Professional Services teams
  • Strategic Planning
    • Shape Partner Success: Develop and execute strategic plans to empower our agency and SI partners with the tools and expertise they need to deliver exceptional Contentful implementations for their clients. This will fuel partner growth and success, driving towards Contenful's overall business objectives
    • Drive Mutual Growth: Collaborate closely with internal teams (Prod Dev, CX, Infrastructure/Engineering) to identify opportunities for enhancing our partner implementation capabilities. Prioritize initiatives that create significant value for both Contenful and our partners
  • Onboarding, Certification and Enablement
    • Oversee the technical onboarding process for new agency/SI implementation partners, providing them with the necessary training, resources, and support to effectively implement Contentful
    • Implement processes and programs to drive visibility and higher retention rates with Managed Services Partners
    • Lead the strategic development and delivery of agency/SI implementation partner curriculum and training through virtual, in-person and e-learning programs, working closely with Learning Services organization
    • Work across GTM and CX orgs (Learning Services & PS), to deliver partner enablement programs, including training sessions, workshops, and certification programs
      • Implementation Training and Certifications for Delivery Teams
      • Demo Training and Badging for Business Teams Advocacy and Support
    • Act as a trusted advisor to partners, offering guidance and best practices to help them achieve their business goals for their implementation team
    • Advocate for partners internally, representing their interests and providing feedback to product development and professional services teams
    • Ensure Partners have all necessary Training and Development Environments
    • Provide implementation partner voice into Product Roadmap process
  • Partner campaign activation
    • In collaboration with partner program manager, develop campaigns to promote the implementation partner programs to partners
  • Product launch coordination
    • Ensure new product release enablement launches are planned with all internal cross-functional parties and delivered to all external partner segments with clear deliverables, cadences and strategy for ongoing engagement for implementation topics
    • Take full ownership of communication cadence to partners on implementation topics with a partner segmented lens.
    • Identify gaps in partner facing collateral and solves for these

What you need to be successful

  • Minimum 5+ years proven experience as a Solution Architect or Technical Partner Manager, preferably in a customer and/or partner-facing role
  • 3 - 5 years experience working with Contentful or other API-first composable content systems
  • Understanding of major commerce and marketing technology platforms
  • Proven experience with current web technologies (React or other JavaScript frameworks, REST and GraphQL APIs, CDNs, etc.)
  • Experience working with content personalization, experimentation and analytics tools
  • Strong understanding of integration technologies and methodologies
  • Proficiency in building demos or presentations for both technical and non-technical audiences, and the ability to adjust depending on audience
  • Proven team player
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and external partners
  • Strategic thinker with the ability to develop and execute complex plans
  • Results-oriented mindset with a track record of driving partner success and revenue growth
  • Bachelor’s degree in Computer Sciences (CS) or related field preferred
  • Willingness to travel occasionally for meetings, conferences, and events
  • Authorization to work in the United States
  • Join an ambitious tech company reshaping the way people build digital experiences
  • Full-time employees receive Stock Options for the opportunity to share in the success of our company
  • Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents.
  • Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
  • We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss, education days, and volunteer days
  • Company paid parental leave to care for and focus on your growing family
  • Use your personal annual education budget to improve your skills and grow in your career
  • Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
  • An annual wellbeing stipend to care for your physical, financial, or emotional health
  • A monthly communication stipend and phone hardware upgrade reimbursement.
  • New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

This role will need to be conducted in a state in which we are currently registered to do business.

The salary range is specifically for those potential hires who will work or reside in New York if selected for the role. Any offered salary is determined based on a specific location, internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees, and certifications (e.g., JD/technology).

US Salary Range: $180,000 - $200,000
[This position is eligible for equity awards in accordance with the terms of Contentful’s equity plans.]

We offer a range of exciting benefits to our employees, designed to provide a healthy work-life balance. These benefits include health and life insurance, a retirement savings plan, generous time off, parental benefits, and more. To discover the full range of benefits available to you, please visit: https://ctfl.io/us-benefits.

#LI-Remote #LI-JE1

Who are we?

Contentful is the intelligent composable content platform that unlocks all of an organization’s digital content to deliver impactful customer experiences, making content a strategic business asset. The Contentful Platform, Contentful Studio, and the Contentful Ecosystem combine the flexibility of composable content with the intelligence of AI, empowering digital teams to drive business momentum through collaboration, speed, and scale. Contentful powers innovative content experiences across brands, regions, and channels for organizations around the world, including nearly 30% of the Fortune 500. Nearly 800 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver and distributed around the world.

Everyone is welcome here!

“Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!

If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.

Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at security-esk@contentful.com with any information you may have.

By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice”, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.