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Senior Technical Trainer



Sydney, NSW, Australia
Posted on Saturday, June 15, 2024

About the Opportunity

  • Do you love sharing your technical expertise with others, communicating complicated things in a simple way?
  • Do you enjoy helping people find solutions to business and technical challenges?
  • Do you embody our core values: #behumble, #startwiththecustomer, #growthmindset, #strivetogether?

Contentful Learning Services creates impactful, scalable learning experiences to help software development, content creation, and marketing teams get the most out of the Contentful platform. We don’t do average. We’re out to set the industry standard for helping customers and partners quickly create value while building on best practices that lead to long-term success.

We’re looking for a talented and passionate technical trainer with strong software programming and training delivery skills to provide fantastic learning experiences for our customers and partners. Experience with content management systems is a strong plus.

What to expect?

  • Because you are a fast learner and have lots of relevant experience, you will quickly become a Contentful expert (if you’re not one already).
  • You will deliver virtual and in-person workshops to Contentful customers and partners on Contentful architecture and features, content modeling best practices, using Contentful APIs and SDKs, CI/CD strategies, extending the Contentful environment with apps, and other topics.
  • You will inspire customers and partners to become enthusiastic fans of Contentful by communicating a compelling vision of Contentful’s features, value proposition, and the strategic role that content infrastructure plays in facilitating digital transformation.
  • You will serve as a Contentful subject matter expert and technical resource for the Learning Services team, helping the team design new learning experiences, document best practices, and create helpful tools, job-aids, code samples, and other resources for Contentful users.
  • You will establish a relationship of trust with Contentful’s product management and development teams that will enable you to communicate customer needs, use cases, challenges, and feedback in a way that drives improvement of the Contentful product.

What you need to be successful

  • You have a bachelor's degree or equivalent experience in computer science or a related field.
  • You have 5+ years of experience working in a technical role such as software developer, sales engineer, or professional services.
  • You have 2+ years of experience in a technical training role.
  • You have experience with Contentful or other content management systems (e.g., Adobe AEM, Sitecore, Drupal, Contentstack, etc.).
  • You are familiar with JavaScript and at least one other popular programming language such as Ruby, Python, or Java.
  • You have exposure to DevOps tools such as Jenkins, CircleCI, and TravisCI; static site generators such as Gatsby, Middleman, Jekyll, and Metalsmith; and front-end frameworks/libraries such as React, Angular, and Vue.
  • You have both presentation and facilitation skills. You can present material in an engaging way, read a room, and think on your feet. But you also can guide learners through a discovery process without being the “sage on the stage.”
  • You have excellent educational instincts and have created instructor-led courses and other learning materials.
  • You have experience delivering in both face-to-face and virtual instruction/webinar formats.
  • Occasional travel may be required.

What’s in it for you?

  • Join an ambitious tech company reshaping the way people build digital experiences
  • Full-time employees receive Stock Options for the opportunity to share in the success of our company
  • Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents.
  • Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
  • We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss, education days, and volunteer days
  • Company paid parental leave to care for and focus on your growing family
  • Use your personal annual education budget to improve your skills and grow in your career
  • Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
  • An annual wellbeing stipend to care for your physical, financial, or emotional health
  • A monthly communication stipend and phone hardware upgrade reimbursement.
  • New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

#LI-SD1 -LI-Remote

Who are we?

Contentful is the intelligent composable content platform that unlocks all of an organization’s digital content to deliver impactful customer experiences, making content a strategic business asset. The Contentful Platform, Contentful Studio, and the Contentful Ecosystem combine the flexibility of composable content with the intelligence of AI, empowering digital teams to drive business momentum through collaboration, speed, and scale. Contentful powers innovative content experiences across brands, regions, and channels for organizations around the world, including nearly 30% of the Fortune 500. Nearly 800 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver and distributed around the world.

Everyone is welcome here!

“Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!

If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.

Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at security-esk@contentful.com with any information you may have.

By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice”, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.