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Insights Manager



United Kingdom
Posted on Thursday, June 13, 2024

Company Overview

At CommerceIQ, we help consumer brands accelerate their retail ecommerce market share growth and profitability through machine learning algorithms. We are building the world’s most complete and sophisticated Retail Ecommerce Management Platform, which connects and intelligently automates the management of retail ecommerce channels like Amazon, Walmart, and Instacart, across the entire ecommerce operational chain of retail media management, sales operations, supply chain, and digital self analytics.

We are in hyper growth mode, having recently raised our Series D funding at unicorn valuation (>$1B) and ended our third year of triple-digit revenue growth. Continued acceleration of our growth is fueled by landing new customers, expanding our platform through new products, managing new retail ecommerce platforms, and delivering exceptional customer service to unlock high net retention rates.

The Role:

Fueled by our customer and business growth, we’re looking for an Insights Manager to turn ecommerce, CPG, and category insights into winning business outcomes, ensuring our clients’ omnichannel and e-commerce success.

The goal of our Insights Team at CommerceIQ is to help our customers achieve profitable revenue growth by providing them with actionable insights and reporting. They do so by partnering with the CommerceIQ Customer Success Team and other cross-functional partners to drive ecommerce strategy and analysis. Since we partner with ecommerce sales and marketing operations teams on growing their businesses on Amazon and other eRetail platforms, our Customer Success Managers need to be skilled at understanding the customer’s business priorities and adept at guiding strategic conversations about CPG and ecommerce data, best practices, and outcomes.

What You'll Do:

  • Own strategic insights engagements with large CPG brand(s) including ownership over strategic reporting, analysis, and data-based recommendations of sales and ecommerce data
  • Strategize with CIQ customers to understand their ecommerce priorities and desired outcomes, driving impact-oriented reporting and insights that will help propel their business forward
  • Serve as a CPG industry and market expert, guiding conversations about CPG and ecommerce insights like profitability, margins, sales and more
  • Present large, strategic business insights and analyses to client ecommerce teams, driving data-based narratives and guiding clients to clear recommendations
  • Craft impact-oriented narratives from data, effectively using data to tell a story and drive client decision making
  • Collaborate with internal stakeholders in Insights, Customer Success, Product, and more to drive client ecommerce strategy,
  • Be an expert on the CommerceIQ platform, helping customers apply the platform information to their day-to-day business operations
  • Be the voice of your customers, collaborating with our internal teams to shape new reporting and product features and help us rapidly develop our offerings

What You'll Bring:

  • Bachelor's degree in Analytics, Business, Marketing, Communication, Economics or related field
  • 5+ total years of professional work experience
  • 3+ years experience working at a CPG or FMCG brand, preferably with exposure to ecommerce sales management / data
  • Experience with ecommerce data through vendor/category businesses at Amazon, Tesco, or other relevant EU eRetail platforms
  • Strong written and verbal communication, client presentation skills
  • Experience with Excel and Google Suite
  • Experience building and presenting polished decks to senior stakeholders

Benefits & Perks:

  • Highly competitive pay and benefits
  • Usual public holidays and a further 25 working days' holidays
  • Life & family friendly working arrangements
  • Company Pension Scheme
  • Private Medical Insurance
  • Company Life insurance
  • Employee Assistance Programme

Help us build the future of ecommerce. Apply now or learn more at https://commerceiq.ai!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.