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Revenue Operations Analyst

CommerceIQ

CommerceIQ

IT, Operations
United States · Remote
Posted on Tuesday, May 14, 2024

Company Overview

At CommerceIQ, we help consumer brands accelerate their retail ecommerce market share growth and profitability through machine learning algorithms. We are building the world’s most complete and sophisticated Retail Ecommerce Management Platform, which connects and intelligently automates the management of retail ecommerce channels like Amazon, Walmart, and Instacart, across the entire ecommerce operational chain of retail media management, sales operations, supply chain, and digital self analytics.

We are in hyper growth mode, having recently raised our Series D funding at unicorn valuation (>$1B) and ended our third year of triple-digit revenue growth. Continued acceleration of our growth is fueled by landing new customers, expanding our platform through new products, managing new retail ecommerce platforms, and delivering exceptional customer service to unlock high net retention rates.

The Role:

Fueled by our customer and business growth, we’re seeking a Revenue Operations Analyst to enhance the capabilities of our Customer Success team.

We are seeking a dynamic Revenue Operations Analyst to support our Customer Success team. This role requires a strategic thinker who can manage customer success platforms, territories, and quotas while providing analytical support to enhance customer engagement and operational efficiencies. You will work cross-functionally with finance, enablement, and sales teams, playing a key role in our continued growth and customer satisfaction.

What You'll Do:

  • Develop and maintain key analytical reports and dashboards, monitoring and managing customer success metrics and KPIs.
  • Oversee the assignment and management of customer success territories and quotas.
  • Conduct comprehensive data analysis to forecast needs, identify trends, and provide actionable insights to improve customer retention and satisfaction.
  • Collaborate cross-functionally with finance, enablement, sales, and marketing teams to enhance operational coherence and drive success.
  • Manage the implementation and ongoing optimization of our Customer Success Platform to ensure it aligns with business goals.
  • Support sales and marketing initiatives as needed, contributing to strategy discussions and operational execution.
  • Engage in strategic planning and executive reviews, providing data-driven insights and recommendations.

Skills and Qualifications:

  • Bachelor’s degree in Business, Economics, Information Systems, or a related field.
  • Strong analytical skills with proficiency in Salesforce and Excel/Google Sheets
  • Proven experience in operations, business analysis, or a similar role, preferably within a tech or SaaS company.
  • Experience in managing compensation plans for customer-facing roles.
  • Familiarity with CS territory management and strategic planning.
  • Exceptional communication and interpersonal skills, with the ability to work collaboratively across diverse teams.
  • Demonstrated ability to manage multiple projects in a dynamic, fast-paced environment.

Benefits & Perks:

  • Highly competitive pay, benefits, and early stage stock options
  • Unlimited PTO and seven paid company holidays
  • Work from home benefits including flex WFH hours and home office set-up reimbursement
  • Monthly cell phone, internet, and gym/fitness reimbursement
  • Comprehensive health, dental, vision, and life insurance benefits
  • 401K plan, FSA, and HSA programs
  • Long-term and short-term disability

Help us build the future of ecommerce. Apply now or learn more at https://commerceiq.ai!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.