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We are seeking a highly motivated, customer-focused, and hands-on Workplace Manager to oversee the daily operations, services, and workplace experience within our Roseville and a few other offices. This role is critical in ensuring that our office reflects our values, supports productivity, and fosters a sense of connection and belonging for employees and visitors.

The Workplace Manager will lead onsite workplace services, facility management, vendor management, optimize workplace environments, supports events, and collaborate with HR, IT, and Finance to deliver seamless operations and an exceptional workplace experience. Driving operational excellence is the key for success in this role. This is an on-site position.

The Workplace Manager will lead onsite workplace services, facility management, and vendor management to optimize workplace environments. This role supports events and collaborates closely with HR, IT, and Finance to deliver seamless operations and foster an exceptional workplace experience. Driving operational excellence is essential for success in this position. This is an onsite position.

HOW YOU'LL SPEND YOUR TIME HERE:

Workplace Operations

• Oversee daily operations across all workplace services, including reception, food & beverage, janitorial, mail/shipping, and office supply management.

• Ensure the office environment is safe, welcoming, and aligned with brand and culture standards.

• Lead space management and seating assignments

• Develop and launch a robust facility management and preventive maintenance program in collaboration with other site leaders across US

• Oversee planning and execution of MAC (Moves, Adds, Changes) projects by partnering with business, IT, Security, and property management team. Oversee permitting and construction of projects.

• Manage facilities emergencies and issue timely communications to employees and executives through Slack and email, ensuring clarity, accuracy, timeliness, and alignment with business priorities.

• Own Workplace budget for the offices responsible for and lead detailed fiscal planning, ensure accurate budget tracking and forecasting, and drive timely and accurate accruals reporting

Vendor & Service Management

• Manage vendor contracts and service delivery (janitorial, facility maintenance, food & beverage, office supplies, etc.).

• Conduct regular vendor performance reviews and service-level audits to ensure accountability.

• Partner with Procurement and Finance on budgeting, cost control, and contract renewals.

• Ensure timely issuance of POs and PO tracking and invoicing across all services

• Supervise vendor staff and oversee daily schedules, training, and performance.

Workplace Experience & Events

• Partner with our event planners to drive onsite engagement through hospitality-focused services and cultural initiatives.

• Support events, all-hands & town hall meetings, executive visits by leading furniture, janitorial, and caterings services

• Act as the face of workplace operations, ensuring employees feel supported and valued.

• Collaborate with IT for AV, conference room, and technology support.

• Serve as the key point of contact for building management and landlord relations.

• Partner with Security to ensure a safe, secure, and compliant workplace environment.

WE'D LOVE TO TALK IF YOU HAVE MANY OF THE FOLLOWING:

• 10+ years of experience in facilities management, hospitality, workplace operations.

• Proven track record managing large office operations and cross-functional workplace programs.

• Strong vendor management and contract negotiation experience.

• Excellent communication and interpersonal skills; ability to represent the company with professionalism.

• Experience crafting clear, concise communications for employees and executives.

• Highly organized, proactive, and adaptable in a fast-paced environment.

• Strong project management and analytical skills

• Bachelor’s degree in Facilities Management, Real Estate, Architecture or related fields highly preferred

• Deep understanding of regulatory and compliance requirements for the region

• Expertise in systems such as Coupa, Jira/ServiceNow ticketing systems, Envoy or similar systems is highly desirable

• Passion for workplace experience and highly customer-focused

• Ability to remain calm, proactive, and adaptable in fast-changing or high-pressure environments

• A role model for professional conduct, positive energy, and team collaboration

• Ability to be on-site every day, and flexible in supporting after-hours escalations when needed

• Alignment with our RADIO values (Respect, Authenticity, Deliver, Innovation, Customer Obsession)