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We’re seeking an experienced and inspiring leader to build and lead our Customer Success Managers (CSMs) for Central and South Europe, within Customer Success. This role is pivotal in helping our customers maximize value from our solutions, ensuring successful adoption, and driving long-term business impact. You’ll be responsible for contributing and driving strategy and execution for how Customer Success engage and demonstrate value, blending sufficient technical knowledge, with strong relationship and account management.

This is a strategic role that requires solid understanding of our technology, leadership skills, industry best practices, strategy and tools, exceptional customer and internal relationships, strategic problem solving, sales and business acumen, and a special aptitude for understanding where data management and security technology meets business needs.

HOW YOU’LL SPEND YOUR TIME HERE:

• Lead & Develop the Team – Recruit, coach, and mentor a high-performing team of, fostering a culture of accountability, collaboration, and growth.

• Drive Customer Value – Ensure CSMs proactively guide customers through adoption, optimization, and expansion of our solutions, leading to measurable business outcomes.

• Operational Excellence – Define and scale repeatable processes, playbooks, and success plans that elevate the customer experience.

• Strategic Alignment – Partner closely with Customer Success Engineers, Sales, Support, Product, and Professional Services to ensure seamless execution and alignment on customer priorities.

• Influence Revenue Growth – Collaborate with Sales to identify and position the Customer Success Services during the sales cycle, to additional customers to maximize their value realization of our platform.

• Executive Engagement – Represent the Customer Success organization with key customer executives, helping shape strategic roadmaps and strengthening partnerships.

• Metrics & Impact – Own KPIs including customer health, adoption, renewal, and expansion in accounts supported by the Customer Success Service.

WE’D LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING:

• Must be fluent in English and in either French or German

• Experience leading teams in customer-facing roles like Customer Success Management, Technical Account Management, Solution Architecture, or Professional Services

• Proven leadership qualities, with ability to building and scaling teams while developing talent at different career stages, as well as creating an inclusive, collaborative and entrepreneurial culture.

• Enthusiastic and creative leader with the ability to inspire others coupled with desire for continuous learning and improvement

• Experience partnering with Sales to influence revenue through positioning customer success services or value-add offerings.

• Exceptional communication and strong executive presence, including ability to influence across different levels, internally and externally.

• Experience in managing enterprise accounts, including developing customer success strategies, understanding business objectives, handling customer concerns, and supervising technical problem-solving.

• Ability to thrive in a fast-paced, cross-functional environment, balancing strategy with hands-on execution.

• Demonstrated ability to leverage AI tools to enhance productivity and streamline workflows

• Data-driven approach to decision making, with experience owning and reporting on customer success KPIs.

• Deep understanding in at least one of the following domains: Data Protection, Data Security, Storage, Virtualization, Cloud, or other related technology pillars

• Experience with SFDC and Gainsight is a plus, and comfortable with creating reports and dashboards highly preferred

• Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making

• Open to receiving applications throughout Europe