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Technical Support (Lvls 2,3 & 4)

Cohesity

Cohesity

IT, Customer Service
Cork, Ireland
Posted on Wednesday, May 17, 2023

Cohesity is on a mission to radically simplify how organizations secure and manage their data, while unlocking limitless value. As a leader in data security and management, we make it easy to secure, protect, manage and derive value from data—across the data center, edge, and cloud. At Cohesity, we're a group of builders and go-getters who are committed to doing the right thing. We encourage you to come as you are, as our differences make us stronger.

We’ve been named a Leader by multiple analyst firms and are prominently featured in the Forbes Cloud 100 and CRN’s Coolest Cloud companies.

Join us and we'll lead the way together.


Let's disrupt the modern world of data management together.

Cohesity radically simplifies data management. We make it easy to back up, manage, and derive value from data -- across the data center, edge and cloud. Cohesity also helps ensure data is in compliance and protected against ransomware attacks. We offer a full suite of data management services consolidated on one multicloud data platform, reducing complexity and eliminating mass data fragmentation. Cohesity can be delivered as a service, self-managed, or provided by a Cohesity-powered partner.

We’ve been named a Leader by multiple analyst firms, and are prominently featured in the Forbes Cloud 100 and CRN’s Coolest Cloud companies. Our growth is off the charts, and we’re just getting started!

The Site Reliability Engineer (or Technical Support Engineer) is a senior technical support role within the Cohesity support organization. The position is based in our local support centre, where you will have the opportunity to work with other talented engineers to ensure that Cohesity customers receive the highest level of support possible. We are looking for passionate people who possess deep technical expertise as well as excellent communication and customer service skills to join our team!

How you’ll spend your time here:

  • Work with Cohesity customers to provide a timely resolution to technical issues that they may encounter
  • Use available tools to investigate and troubleshoot technical issues
  • Record customer interactions, including investigation, troubleshooting, and the resolution of issues
  • Work closely with Cohesity engineering and account management teams
  • Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions
  • Provide the best experience possible for Cohesity customers
  • Manage workload to ensure that all customer issues are resolved in a timely manner
  • Assist in the development of comprehensive and reusable self-service solutions for future incidents
  • Develop knowledge base articles.
  • Mentor other engineers.

We’d love to talk with you - if you have the majority of the following:

  • Experience working in a storage, networking and virtualization environment
  • Solid understanding of Linux and administration experience across all working components
  • Ability to analyze system diagnostics and clearly articulate the issue for the customer
  • Good understanding of Linux debugging utilities, with an emphasis on systemtap, tcpdump ftrace, strace, wireshark, gdb, and crash
  • Experience with remote file access protocols, including NFS, SMB (CIFS)
  • Solid experience with storage-related concepts, including virtualization and data protection (e.g. VMware, CommVault, Symantec, EMC, NetApp)

Advantageous:

  • Experience taking care of a distributed file system
  • Performance analysis experience
  • CentOS Linux Platform Architecture experience
  • Experience debugging complex, serialized, multi-threaded code

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Equal Employment Opportunity Employer (EEOE)

Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

COVID-19

Cohesity may require employees who enter its offices to be fully vaccinated against the COVID-19 virus and to provide documented proof thereof. Cohesity will comply with applicable law regarding the reasonable accommodation of individuals who are not vaccinated because of a sincerely held religious belief, disability or medical condition. This vaccination requirement does not apply to employees who work remotely and do not enter Cohesity offices.