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Overview

Center 2 (19050), United States of America, McLean, Virginia Associate, Process Manager (Hybrid)

In Horizontal Services, we provide horizontal support to parts of the Retail Bank organization. With each day, we approach foundational capabilities with horizontal strategies to optimize how we work in a well-managed and risk focused way, for both ourselves and our customers.

As a Process Manager within the Bank Ops, Branch, and Cafe Access Team (BOBCAT), your focus is to provide high-quality, well-managed user access support to frontline Branch & Cafe workers, while also ensuring we maintain a strong risk posture to minimize our overall risk footprint.

A common day in this role will include working closely with our Recruiting and Learning teams to process access changes for new hires, transfers, promotions, or terminations, monitoring our ServiceNow queue for access incidents, and driving change to ensure risks are mitigated and access is well-controlled. Our support is critical in enabling our Branch & Cafe partners to best support Capital One’s customers.

What would make you successful?

• You enjoy working in a role that is process-focused and tactical in nature

• You enjoy collaborating with various value streams and stakeholders (eg/ HR, Recruiting, Bank Operations, Tech, etc.)

• You have excellent customer service/relationship management skills

• You have great analytical skills that allow you to connect the dots across applications and teams

• You enjoy working as both an individual and team contributor

• You have excellent time management skills and are able to meet/exceed rigorous deadlines

• You have great communication skills (written & verbal)

• You are not afraid to bring new ideas to the table and challenge the status quo

• You operate as a self-starter and continuously develop your skillset

Location: This role is hybrid, where you will be expected to spend about half of your working time in office and half working virtually.

Job Responsibilities

• Manage access changes for Branch & Cafe new hires, transfers, promotions, and terminations, engaging with key partners to ensure a seamless process

• Establish and maintain formal process documentation

• Engage and collaborate with partner teams to best support the access needs of our frontline workers, specifically Cafe Ambassadors

• Perform ongoing reviews to ensure access is well-managed

• Manage access profiles for our Cafe ambassadors and Cafe Operations support teams

• Partner with upstream and downstream stakeholders and other partners to support intent changes and make adjustments timely and in a well-managed way

• Foster a culture of openness, collaboration and continuous improvement

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 1 year of experience using Microsoft Office or G-Suite

• At least 1 year of experience in Process Management, Relationship Management or Risk Management

Preferred Qualifications:

• Bachelor’s Degree or military experience

• BPM, Lean, Agile, or Six Sigma certification

• 1+ year of experience in Access Management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).