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Fixed Term Associate - HR Help Center

BlueTarp Financial

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People & HR

Calabarzon, Philippines · Muntinlupa, Metro Manila, Philippines

Posted on Monday, September 2, 2024

Overview

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila) Fixed Term Associate - HR Help Center

Summary: To assist the Principal HR Specialist/Sr. Specialist in an assigned Human Resource sub-function, HR Help Center.

General Responsibilities:

Process associate's concerns and inquiries via HRIS Tool, HR Case Ticketing Tool and Telephone Platform
Handles and resolves Tier 1 cases within agreed timeline for HRHC core tasks
- Following the approved Local Work Instructions and Process Standards
Coordinate and assigns Tier 2 cases to appropriate HR functions and ensures resolution within the agreed timeline of the inquiry
May be assigned/rotated across related sub-functions in Help Center
Other job-related duties that may be assigned from time to time

Basic Qualifications:

At least college graduate preferably in Psychology, Business Administration, or related course
Fresh grad or preferably with relevant work experience.
Has a knowledge and experience in HR Contact Center using Amazon Connect or any cloud contact system
Has a knowledge and experience in HRIS tool i.e Workday, SAP, PeopleSoft
Has a knowledge and experience in Case Ticketing Tools i.e Salesforce, Service Now, and Siebel Sequel
Has a knowledge and experience in Gsuites
Willing to work in Alabang
Willing to work in a shifting schedule

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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Fixed Term Associate - HR Help Center

Overview