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Sr. Director, Tech Process Management (ES Risk)

BlueTarp Financial

BlueTarp Financial

McLean, VA, USA
Posted on Thursday, May 23, 2024


Center 3 (19075), United States of America, McLean, Virginia Sr. Director, Tech Process Management (ES Risk)

Enterprise Services Risk (ESR) Senior Directors are experienced and progressive individuals that operate within a highly collaborative team environment to deliver value-added risk management services to our Business and Technology partners. As Senior Director for Process Management, you will have a high level of exposure across lines of business and have the opportunity to work with senior Executives to create and implement innovative solutions to identify and mitigate potential risks to the Company. The demands and high-visibility nature of this position require an expert with a proven ability to work independently in a fast-paced environment and who can begin contributing immediately. Proficiency in risk management program development and management are key to success in this role. The successful candidate will be an experienced risk management professional who understands cyber and technology functions and organizations, with strong analytical, planning, strategic thinking, organizational and communication skills.

As Senior Director for Process Management in Capital One’s Enterprise Services (ES) Risk Office (ES Risk, first line of defense), you will execute high-priority enterprise-level technology and cyber initiatives, digital, product, data management, and other initiatives; influence across the organization; and drive the implementation of our strategy. Specifically, in this position, you will lead Process-Level Risk Assessments within the Enterprise Services division at Capital One, and focus on providing a consistent approach for an annual, comprehensive assessment of process risks, requirements, and controls across Capital One’s Critical Business Process (CBP) inventory. You will collaborate closely with associates and senior Executives across all lines of defense, Lines of Business, and other risk management teams to perform and support the work related to further maturing risk management practices. This includes leading and implementing risk management tools and frameworks for the organization and managing a sustainable and mature process to identify, assess, mitigate, and monitor change. This role will be responsible for big picture thinking, strategic direction, and partnering across teams to develop and support best-in-class industry risk solutions in a manner that supports innovation and protects our customers, shareholders and associates. Your contributions will drive organizational change through risk identification, measurement, analysis and reporting in order to better manage the company’s risk in an open and collaborative environment.


  • Drive broad and complex process management assessments with a focus on process, risks, requirements and controls in Capital One’s ES Risk Office

  • Provide guidance to technology and business process owners and Accountable Executives in risk management principles in accordance with Enterprise frameworks

  • Ability to collaborate with technology and business process owners and Accountable Executives to influence results that have a direct impact on the company’s bottom line. This is a critical role with high visibility across the Enterprise Services’ organization and first-line risk offices and second and third-lines across the enterprise

  • Drive program and process level assessments to identify related risks and mitigation plans based on industry standards and best practices related to risk management (especially technology risk) and aligned with Capital One’s strategic risk direction

  • Possess extensive risk management experience and knowledge of technology and business processes, risks, requirements, controls and testing, coupled with a balanced approach to driving effectiveness and efficiency to enhance both business and risk management processes and programs

  • Develop strategies to improve risk management, risk reporting and analysis using data and technology

  • Drive collaboration with cross functional team structures and across various risk programs and business areas, including technology

  • Possess extensive project delivery experience and a proven track record of driving large programs of multi-dimensional scope successfully

  • Known for strong quantitative background to support data-informed decision making

  • Collaborative, team player attitude with the ability to navigate and influence the organization with influence and communication skills that can positively drive transformational change, and adapt to dynamic environments

  • Be a trusted advisor and drive effective and relevant Tech and Cyber risk conversations

  • Assist the ES Risk leadership in delivering against their strategy and service model

  • Identify and implement continual program enhancements based on industry standards and best practices related to risk management (especially technology risk) and aligned with Capital One’s strategic risk direction

  • Analyze information to proactively identify risks, trends, and process improvements; supporting reporting on risk topics to management

  • Stay current on emerging cyber threats and potential implications to the firm

  • Stay current on the changing regulatory environment and understand the impacts to our efforts

  • Assist and drive project and program delivery, including project and process management, reporting, engagement in senior leadership meetings, drafting and reviewing materials for Senior Management, and other governance activities.

  • Write and revise documents such as policies, standards, procedures, and guidelines. Develop and enhance processes, tools, templates, and job aides. Draft, contribute to, edit, and deliver presentations that aid in the design, development, refinement, and usage of risk methods.

  • Participate in risk and other management forums and contribute to continuous improvement of risk and project / program management practices

  • Support direction, manages expectations, and leads cross-functional teams through various initiatives, including oversight of third party resources

  • Support interactions with Internal Audit and Regulatory agencies related to our work, as applicable

  • Participate in and execute other special projects for the team as needed

Basic Qualifications:

  • Bachelor's Degree or military experience

  • At least 9 years of experience in Cybersecurity, Technology, Risk Management, or External Audit

  • At least 9 years of experience planning and leading IT audits and risk assessments

  • At least 6 years of project or process management experience

  • At least 6 years of People Management experience

  • At least 4 years of experience working in an Agile environment

Preferred Qualifications:

  • 12+ years of experience in Cybersecurity, Technology, Risk Management or External Audit, or a combination

  • 12+ years of experience in performing information security or technology risk identifications and assessments, such as Control Self Assessments (CSAs), or completing assessments against established industry risk frameworks

  • 12+ years of experience performing data analysis in support of internal risk assessments and control reviews

  • 8+ years of experience performing data analysis in support of cybersecurity assessments and control design in a cloud environment (preferably AWS)

  • 8+ years of project management experience leading cross functional projects and programs

  • 5+ years of Financial Services industry experience, including familiarity with regulatory practices

  • Cybersecurity and technology risk or project management certifications such as Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), AWS Security certification, Certified Information Systems Auditor (CISA), Certified in Risk and Information Systems Control (CRISC), Project Management Professional (PMP) Certification, or Masters Certificate of Project Management (CPM)

  • Excellent verbal presentation and written communication skills to confidently interact at all levels of the organization (e.g., technology or cyber organizations, enterprise business stakeholders, and executive leadership)

  • Excellent problem-solving, analytical and critical thinking skills to effectively respond to shifting priorities, demands and timelines

  • Ability to set direction, manage expectations, and lead cross-functional teams

  • Consulting experience with a Big 4 firm

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).