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Why Birdeye?

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

About the Role:

We’re looking for an email deliverability specialist with 8+ years experience who can keep inbox placement high while scaling sending across thousands of domains and a wide range of customer volumes. This is an operator + strategist role: you’ll build systems, guardrails, and playbooks that protect sender reputation and maximize inboxing.

What You’ll Do:

• Own inbox placement outcomes: improve inbox rate, reduce spam placement, and control complaints/bounces across major mailbox providers (Gmail, Microsoft, Yahoo, Apple, etc.).
• Manage a domain fleet at scale: onboarding, authentication, warm-up, ramp plans, rotation/sunsetting, and reputation recovery across thousands of sending domains.
• Build automated guardrails: risk scoring, throttling rules, anomaly detection, suppression logic, segmentation, and safe volume ramping to protect platform reputation.
• Lead authentication strategy: SPF, DKIM, DMARC (alignment + reporting) and deliverability-friendly configuration standards.
• Guide sending infrastructure strategy: shared vs dedicated pools, IP/domain warm-up, provider-specific pacing, and blocklist remediation.
• Partner cross-functionally: work with Engineering/Product/Sales/CS to turn deliverability into a platform advantage; handle escalations with clear, data-driven fixes.

What We’re Looking For:

• Proven track record improving deliverability for high-volume sending and/or multi-tenant platforms.
• Deep understanding of reputation mechanics, mailbox provider behavior, and deliverability troubleshooting.
• Hands-on expertise with SPF/DKIM/DMARC, bounce/complaint handling, list hygiene, and warm-up/ramp strategy.
• Strong analytical + communication skills—you can translate complex signals into simple actions.
• Experience with Postmaster tooling (e.g., provider dashboards), feedback loops (FBLs), and blocklist investigation/remediation.
• Built deliverability automation (policy engines, risk scoring, throttling systems) or worked closely with
• MTA/sending architecture.
• You’ll be measured on one thing: more messages landing in the inbox—safely, consistently, and at scale.

Why You’ll Join Us

Birdeye is where industry leadership meets next-generation innovation. Our platform is trusted by thousands of businesses of every size and industry, giving them the tools to win every customer interaction. With AI woven into everything we build — and into how we operate as a team — we’re not just keeping up with the future, we’re defining it.

Here, you’ll join a culture that moves fast, thinks big, and celebrates wins together. Whether your passion is building, selling, supporting, or scaling, you’ll be surrounded by top talent who know what it takes to thrive in a competitive market. If you want to see your ideas create impact at scale and accelerate your career with a company on the rise, Birdeye is the place to do it.