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Position Summary

The Account Executive (Commercial Segment) is responsible for driving new business growth and managing relationships with existing customers for Birdeye’s cloud-based customer experience management platform across Australia and New Zealand. This role involves the full sales lifecycle — from prospecting and presenting to negotiating and closing — as well as ensuring a seamless handover and collaboration with internal teams to support client success and retention.

The position requires a commercially minded professional with strong communication skills and the ability to work cross-functionally with marketing, onboarding, and customer success teams to deliver exceptional outcomes.

Why BirdEye?

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

Key Responsibilities

• New Business Development: Identify, qualify, and pursue new sales opportunities within assigned industries and geographic territories.
• Customer Relationship Management: Manage and nurture existing customer accounts to identify upsell and cross-sell opportunities, ensuring long-term satisfaction and retention.
• Consultative Sales: Conduct detailed needs analyses with prospective and current clients to understand business objectives, challenges, and technology requirements.
• Sales Presentations: Prepare and deliver tailored product demonstrations and presentations to decision-makers at various organisational levels.
• Contract Negotiation: Develop proposals, negotiate commercial terms, and close new and expansion business agreements in line with company policies.
• Pipeline Management: Maintain an accurate and structured sales pipeline using CRM and sales automation tools to forecast revenue and report progress.
• Cross-Functional Collaboration: Work closely with marketing to optimise lead generation campaigns, with onboarding teams to ensure smooth customer implementation, and with customer success to drive ongoing adoption and value realisation.
• Product Feedback: Provide structured feedback to the product and engineering teams based on customer insights and market trends.
• Brand Representation: Represent Birdeye at industry events, webinars, and client meetings to strengthen brand presence and thought leadership.
• Performance Achievement: Consistently achieve or exceed individual and team sales targets and KPIs.

Skills, Experience and Qualifications

• Minimum of 3 years’ experience as an Account Executive or Business Development
• Manager within the SaaS, technology, or digital solutions industry.
• Proven record of achieving and exceeding sales targets in a B2B environment.
• Experience managing both new business acquisition and existing customer relationships.
• Strong negotiation, closing, and communication skills with a consultative, relationship-driven sales approach.
• Demonstrated ability to work effectively across departments, especially marketing, onboarding, and customer success.
• Proficiency in CRM systems (e.g., Salesforce, HubSpot, Zoho) and familiarity with sales automation tools.
• Highly self-motivated, organised, and capable of managing multiple priorities simultaneously.
• Bachelor’s degree in Business, Marketing, Communications, or Information Technology (or equivalent professional experience).

Remuneration and Benefits

• Competitive base salary commensurate with experience, plus uncapped commission structure.
• Career progression opportunities within Birdeye’s merit-based framework.
• Hybrid working model: three days on-site, two days remote.
• Access to wellness initiatives and social programs including gym membership discounts, team sports, and Friday social activities.
• Paid parental leave, annual MVP trip, and comprehensive employee benefits package.

Company Overview

Birdeye Australia Pty Ltd is a leading provider of cloud-based customer experience and reputation management software. Serving multi-location businesses across Australia and New Zealand, Birdeye helps organisations manage online reviews, local listings, messaging, and AI- driven insights to enhance engagement and growth. Our mission is to help businesses deliver exceptional customer experiences through technology, data, and automation.

Workplace Culture and Diversity

Birdeye fosters a culture of collaboration, innovation, and inclusion. We believe diverse perspectives drive creativity and success. All qualified applicants are encouraged to apply, and equal opportunity is provided regardless of age, gender, nationality, or background.

Why You’ll Join Us

At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our sleeves and get work done.

Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.