Find your dream job at a Trinity portfolio company.

Why BirdEye?

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

What You'll Do:

As an Account Executive, you will be responsible for building strong relationships with small businesses, understanding their unique challenges and needs, and presenting tailored solutions to help them enhance their online reputation, manage customer feedback, and improve their overall customer experience. You will leverage your strong sales skills, industry knowledge, and the value proposition of Birdeye's platform to drive new business acquisition.

Responsibilities

• New Business Acquisition: Identify and engage with potential small business clients through various channels such as cold calling, email campaigns, and SDR Sets.. Effectively communicate Birdeye's value proposition and tailor solutions to match the specific needs of each business.
• Consultative Selling: Conduct thorough needs analysis to understand prospects' pain points and goals. Present Birdeye's platform as a solution to address these pain points, showcasing how our software can enhance their online presence, reputation, and customer interactions.
• Relationship Building: Establish and maintain strong relationships with key stakeholders within small businesses. Act as a trusted advisor, understanding their evolving needs and positioning Birdeye as a long-term partner in their success.
• Pipeline Management: Manage and maintain a healthy pipeline of leads and opportunities using Salesforce. Consistently update records, track sales activities, and provide accurate sales forecasts to management.
• Collaboration: Partner with cross-functional teams, including onboarding, customer success, and solution engineers, to ensure seamless customer onboarding, implementation, and ongoing support.

• 1–3 years of experience managing the full outbound sales cycle, including prospecting, outreach, and closing.
• 1+ years of experience delivering compelling online product demonstrations to prospective customers.
• Proven ability to thrive in a high-activity environment, with excellent time management and prioritization skills.
• Demonstrated success closing a high volume of deals within a short sales cycle.
• Strong track record of identifying, developing, and managing opportunities throughout the sales pipeline.
• Skilled in efficiently sourcing and qualifying small business leads to build a robust pipeline.
• Ability to drive deals forward through various sales stages and consistently secure customer commitments.
• Experience collaborating closely with Sales Development teams to ensure seamless lead handoff and pipeline continuity.
• Ability to demonstrate previous success: awards, stack-rankings, accomplishments, "brag book" etc...

Why You'll Join Us:

At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and, most importantly, our customers. Our quality is world-class. We deliver what we commit to, roll our sleeves, and get work done.

Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.

Benefits

• Flexible work from home options available
• 100% Employer-paid benefit plans available for employees with multiple health plan options
• Flexible PTO
• 401(k) with company match
• Maternity & Paternity Leave
• Employee Resource Groups - network with like-minded "Birds"
• Abundant opportunities that come with a dynamic and fast-growing organization!