Find your dream job at a Trinity portfolio company.

Why BirdEye?

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

What You’ll Do

Birdeye is looking for a rockstar Sales Manager to lead sales for our next-generation business reputation and customer experience platform, reimagining how customer feedback is used to acquire and retain connected customers. If you have the energy, competitive spirit, personal drive, and a track record of sales success, this is an exciting opportunity you won’t want to miss.

The market for Reputation Management and Customer Experience software is estimated at $10B+ in the US alone, and 2-3x that globally. Every business can benefit from our platform, something that sets us apart from point solutions. We need winners who will help us grow, exceed goals, and have a lot of fun along the way.

Responsibilities

At Birdeye, the sales team is responsible for driving all sales efforts, and the team's success is key to our growth. As the Sales Manager, you will:

• Master the Birdeye sales process, from outbound efforts to discovery, demos, and closing deals.
• Coach your team to achieve their quotas each month and quarter.
• Scale your team as needed to meet company revenue goals.
• Develop your sales reps' skills to advance them into upmarket or leadership roles.
• Leverage your sales expertise to guide your team toward the company’s objectives.
• Empower your direct reports through training, motivation, and support.
• Help your AEs hit and exceed their assigned quotas and targets.
• Grow your management skills and build a high-performing team.
• Be willing to learn to sell the product yourself during the initial ramp period.

• 3-5+ years of experience leading a team of AEs in the SaaS space.
• A proven track record of success.
• Strong leadership qualities and proven leadership methods.
• A player-coach mentality, ready to lead by example.

Why You’ll Join Us

At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our prayers sleeves and get work done.
Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.

Benefits

• 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO)
• Flexible PTO
• 401(k) with company match
• Flexible work from home options available
• Maternity & Paternity Leave
• Employee Resource Groups - network with like-minded "Birds"
• Abundant opportunities that come with a dynamic and fast-growing organization!