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Why Birdeye?

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

Job Summary:

The Senior IT Manager will lead and manage the Birdeye’s IT infrastructure, applications, and support teams across all global locations. This role is responsible for overseeing the development, implementation, and maintenance of technology systems and ensuring the security, efficiency, and performance of IT operations. The Senior IT Manager will play a strategic role in aligning IT initiatives with business goals, optimizing technology investments, and driving continuous improvements across the IT function.

Responsibilities

Leadership & Management:

• Lead and mentor a team of IT professionals, fostering a culture of collaboration, innovation, and excellence.
• Oversee IT operations including infrastructure, applications, security, and support services.
• Manage relationships with external vendors and service providers.
• Ensure compliance with industry regulations, security standards, and best practices.

IT Strategy & Planning:

• Collaborate with senior leadership to develop and implement IT strategies that support business objectives.
• Define and implement IT policies, processes, and standards.
• Plan and execute IT projects, ensuring alignment with business goals, on-time delivery, and within budget.
• Drive digital transformation initiatives and identify areas for improvement in IT processes and services.

Infrastructure & Security Management:

• Oversee the design, implementation, and maintenance of IT infrastructure (networks, servers, storage, and cloud services).
• Ensure the availability, reliability, and scalability of systems and applications.
• Lead cybersecurity initiatives to protect systems and data, including risk assessments, vulnerability management, and incident response.

Budgeting & Cost Management:

• Manage the IT budget, ensuring efficient allocation of resources.
• Optimize IT investments to achieve cost savings and improve technology ROI.
• Track and report on IT performance metrics and financials.

Stakeholder Management:

• Work closely with internal stakeholders to understand their technology needs and deliver solutions that meet business requirements.
• Provide regular updates to senior leadership on IT performance, risks, and opportunities.

• 7+ years experience in IT or related industry
• Must be ITIL Foundation certified. CCNA, MCP certifications preferred
• Bachelor and/or Master Degree in Computer Science, Information Systems.
• Proven work experience leading IT infrastructure in a fast paced, rapidly growing organization with global locations
• Excellent knowledge of technical management, information analysis and computer hardware/software systems.
• Expertise in data governance preferred
• Experience in Systems namely G-suite, RingCentral, Office 365, JIRA, VMWare, Kandji, Scale Fusion
• Hands-on experience with TCP/IP, Network Switches, Routers, Firewalls, WiFi, Windows, MAC, Google Apps, and other industry leading IT systems.
• Experience in leading & managing in all aspects of IT operations, including business requirement analysis and design, systems and development, systems operations, network administration and life-cycle management.
• Ability to work independently and must have strong organizational, communication and customer service skills
• Expertise in managing IT operations remotely for global locations
• Manage the relationship of all IT suppliers, vendors, consultants, and other experts. Forecast IT requirements, prepare annual budgets, and manage funds within the budget.
• Demonstrated ability to analyze and understand trends in the technology industry in order to select hardware and/or software solutions to meet current and future demands of the organization.

Why You'll Join Us:

At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.

Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen.