Find your dream job at a Trinity portfolio company.

Why Birdeye?

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

About Us:

We are a dynamic and innovative team, dedicated to improving customer success through exceptional training and social content strategies. We're looking for a talented Instructional Designer to join our team and help drive the creation of engaging learning materials, decks, and eLearning content, with a focus on clarity, technical accuracy, and creativity.

Key Responsibilities:

• Collaborate with subject matter experts and trainers to design and develop high-quality learning materials, including training decks, eLearning courses, and technical guides.
• Create social content that supports internal and external learning initiatives, ensuring content is clear, engaging, and aligned with the company’s tone.
• Update and manage weekly presentation decks for team training, product updates, and internal communications.
• Design and develop ad-hoc internal learning pages and other internal resource materials for cross-departmental use.
• Translate complex, technical concepts into clear, easily understandable learning content for a non-technical audience.
• Work closely with cross-functional teams, including customer success, retention, and product, to ensure that all training content is relevant and effective.
• Adapt and modify learning content based on the evolving needs of the organization.
• Participate in ongoing content improvement initiatives to ensure content quality and up-to-date information.

• Bachelor’s degree in Instructional Design, Education, Communications, or a related field.
• Proven experience in instructional design, content creation, or a similar role.
• Strong understanding of learning methodologies and instructional design principles.
• Excellent ability to break down and explain technical concepts to various audiences.
• Proficient in eLearning development tools and platforms (e.g., Lessonly)
• Experience with social media content creation is a plus.
• Strong project management skills and ability to manage multiple projects simultaneously.
• Ability to work both independently and collaboratively with cross-functional teams.
• Flexible and adaptable to changing needs and priorities.

Why You'll Join Us:

At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.

Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen.