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Why BirdEye?

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

What You'll Do

As the Vice President, Senior Director of Sales Enablement, you will lead a team responsible for maximizing the readiness and success of our sales teams as we continually innovate our products and optimize our go to market.

Position Summary:
You ensuring the enablement needs of the sales segments are met across the following categories:

• Sales Skills; Competencies. Equip the team with the skills needed to carry out our sales process effectively, approach accounts/territories strategically, and build relationships at the right level within the customer organization.
• Functional & Technical Readiness. Ensure the team understands our products, including sales motions, customer value proposition, and competitive differentiation as well as product-related skills to progress sales such as demos and solution mapping.
• Role Transformation. Understand how roles will need to evolve over time in the context of the company’s transformation and translate that into enablement needs and plans.
• GTM: Work with Product, Product Marketing and Sales leadership to deliver GTM initiatives

You will report to the SVP, Sales. You ensure that the sales teams have the right knowledge, skills, and tools to meet the segment's financial targets. This must be in close collaboration with the Sales VPs, Revenue Operations, and other department leaders.

Key Responsibilities:

• Business partnering – Understand and anticipate business performance, requirements and gaps of the sales team and represent those requirements and business needs in corporate initiatives. Proactively identify ways the enablement team can help contribute to achieving the business goals and improve business performance.
• Prioritization and planning – Ensure that enablement activities align to the strategic priorities of the business and that there is a cohesive approach for the various sales teams
• Content creation, sourcing, and delivery – Work with the sales enablement team to customize or create content as needed.
• Driving adoption, change and performance against key business metrics – Drive adoption of new knowledge, skills, and abilities through well-designed enablement programs and robust organizational change plans. Keep track of key business metrics and develop and implement plans to achieve targets.
• Program management and execution - Manage effective execution of enablement programs and ensure full value and desired outcomes are achieved.
• Measuring outcomes and effectiveness – In collaboration with Rev Ops, define and track appropriate important metrics to measure success and identify and implement needed improvements based on that data.

Experience and Requirements:

• 10-15 years of relevant experience in the Sales Enablement field
• At least 5 years’ experience leading and developing robust teams, including direct management as well as management of virtual project teams.
• Proven experience and the ability to define, build and maintain organizational capability through a structured approach to skills assessment, training, and development
• Organizational change expertise, with shown ability to build enablement / readiness frameworks to effectively embed new knowledge, skills, and abilities needed for transformational change.
• Deep and broad sales and business knowledge, including solid understanding of financial principles, business case justification, and key performance indicators.
• Experience in cross functional/departmental alignment and working in matrixed management structures. Proven track record to align and work with Sales, Services, Product, Support and other (internal) business units.
• Ability to lead training sessions as needed.
• High degree of motivation and professionalism with advanced organizational and project management skills.
• Direct sales experience or customer-facing experience with customer experience technologies is a plus.

Basic Qualifications:

• University Degree
• Extensive progressive business experience
• Relevant enablement experience with focus on sales enablement is required
• Outstanding oral and written communications skills, as well as excellent presentation skills; understanding of how to communicate effectively to a broad audience and at various levels of the organization.

Why You’ll Join Us

At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication. Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen.

Benefits

• 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO)
• Flexible PTO
• 401(k) with company match
• Flexible work from home options available
• Maternity & Paternity Leave
• Employee Resource Groups - network with like-minded "Birds"
• Abundant opportunities that come with a dynamic and fast-growing organization!