Find your dream job at a Trinity portfolio company.

Why BirdEye?

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.
At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

The Role
Birdeye is looking for a rockstar Commercial Account Executive, a next-generation business reputation and customer experience platform that reimagines how customer feedback is used to acquire and retain connected customers. If you possess the right energy, competitive spirit, personal drive, and track record of success in sales, this is an opportunity that you cannot afford to miss.

The market opportunity for Reputation Management and Customer Experience software is roughly $10B+ in the US and 2-3x that number globally. To put this opportunity in perspective - there is not a single business in the US (or globally) that could not use our software. You cannot say that about other types of point solutions. We need winners who will help our company grow, exceed goals and expectations, and have a whole lot of fun along the way.

What you'll be doing

• Drive sales growth by finding and closing business in our Mid-market and commercial segments.
• Close complex deals involving multiple C-Suite decision-makers and stakeholders
• Working with your team to build custom presentations/demonstrations of our product for prospective clients.
• Running effective proof-of-concept campaigns to prove Birdeye's value
• Reporting on sales activity and metrics in our CRM
• Managing the full sales cycle in a team selling environment
• Work closely with Product and Customer care teams
• Manage pipeline, sales activity and have the ability to accurately forecast
• Work hard, play hard. We need to have fun as we succeed

• Minimum of 2 years of outbound end-to-end sales experience
• Proven B2B sales experience
• Proven track record achieving sales KPIs
• A consultative approach to sales and customer service
• Highly confident both over the phone and in person
• Ability to quickly build rapport
• Perseverance, resilience, and a desire to overcome objections
• Strong verbal and written communication skills
• A friendly phone manner
• The ability to work autonomously with excellent time management
• A strong team player

Why You'll Join Us:

At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.

Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen..

Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen.