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Account Executive, Small Business



Sales & Business Development
Posted on Tuesday, April 23, 2024


Why BirdEye?

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.


  • Conduct outbound calls to existing customers to generate appointments
  • Conduct outbound calls to cold leads to generate new business
  • Conduct outbound sales calls to potential customers ensuring relevant questions are asked to uncover their needs
  • Conduct online research on potential customers
  • Data entry into in-house/external systems and CRM
  • Overcome objections effectively and in a friendly manner
  • Complete screen share meetings and product demonstrations ensuring key performance indicators (KPI’s) are met
  • Reach out to potential clients through such media channels such as Facebook or LinkedIn
  • Ad hoc tasks and provide assistance and backup to team members as required to ensure the successful operation of the Company
  • Any other duties as reasonably required by the Company that you are skilled and capable of performing

WHS Responsibilities:

Employees will:

  • Keep their workplace safe, clean and tidy
  • Report all hazards, near misses, incidents and injuries to their Manager
  • Participate in workplace safety meetings if required
  • Participate in the development and review of safe procedures if required and comply with those procedures
  • Attend WHS training if requested and apply what is learnt in the workplace
  • Wear and maintain personal protective equipment (PPE) when provided
  • Undertake rehabilitation and Return to Work program requirements, if injured


Knowledge, Skills and Attributes Required:

  • Proven sales experience (B2B or B2C)
  • Proven track record achieving sales KPI’s
  • Minimum of 12 months sales experience
  • A consultative approach to sales and customer service
  • Strong verbal and written communication skills
  • A friendly phone manner
  • Highly confident both over the phone and in person
  • Ability to quickly build rapport
  • Perseverance, resilience and a desire to overcome objections
  • A strong team player
  • The ability to work autonomously with excellent time management

Why You’ll Join Us

At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.

Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen.