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Senior Director, Integrations

Birdeye

Birdeye

Sales & Business Development
Posted on Wednesday, April 17, 2024

description

Why Birdeye?

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

BirdEye, Inc. has multiple positions available for Senior Director, Integrations in Palo Alto, CA and various unanticipated work locations.

Responsibilities

  • Provide strong leadership to the integrations team, including hiring and developing top engineering talent, setting performance goals, conducting performance evaluations, and fostering a positive and collaborative work environment.
  • Develop and execute a long-term engineering strategy regarding integrations with various systems aligned with organization's goals and objectives. This involves setting technical direction, designing solutions for various integrations.
  • Stay up-to-date with emerging trends and advancements in engineering to drive innovation and maintain a competitive edge.
  • Continuously evaluate and improve engineering processes, workflows, and methodologies to enhance efficiency, productivity, and quality.
  • Define the integration architecture and standards for the organization.
  • Work closely with technical teams to ensure that integrations are designed to be scalable, efficient, and secure, and adhere to industry best practices.
  • Foster effective collaboration and communication between the engineering team and other departments, such as product management, design, and operations.
  • Facilitate cross-functional alignment and ensure clear and timely communication of technical information.
  • Build and maintain strong relationships with vendors and partners to drive successful outcomes.
  • Engage with senior leadership, executive teams, and external stakeholders to provide updates on engineering initiatives, present technical strategies, and seek alignment on business objectives.
  • Act as a trusted advisor on technical matters. Optimize resource utilization and identify opportunities for cost savings.
  • Identify and mitigate risks associated with engineering projects, including technical, operational, and business risks.
  • Develop contingency plans and ensure compliance with relevant regulations and standards.
  • Provide guidance, mentorship, and support to engineering team members, helping them grow their technical skills.

requirements

  • Bachelors degree or foreign equivalent in Computer Science or related field and 10 years of progressive post-baccalaureate experience in the job offered or a related occupation
  • One year of industry experience with each of the following skills is required:
    • Utilizing technologies, methodologies, and best practices relevant to the organization's industry including: real time Application development using Microsoft .NET and J2EE/Spring Frameworks, high performance real time cloud platforms like AWS and GCP, message queueing and processing using Open Source scalable technology like Apache Kafka and performance optimization using Redis, Aerospikeor ElasticCache.
    • Real time processing and instant feedback, scalable bi-directional integrations, data security and compliance, and infrastructure stability with zero downtime and comprehensive monitoring.
    • Collaborating with external vendors and partners to evaluate integration capabilities, negotiate contracts, and ensure successful integration implementations.
    • Developing and managing a budget, such as for a department, and forecasting expenses, tracking costs, and making strategic resource allocation decisions.
    • Data Warehouse, Data Analytics and Reporting using modern warehouse and data lake solutions.
    • Proven track record of optimizing Software Development Processes using unified modeling language and Agile Scrum and Kanban.
    • Experience working with different database technologies like Oracle, MS SQL, MySQL, Sybase and Data warehouse /Data Lake technologies like Snowflake, and AWS RedShift.
    • Implementing Observability across the Infrastructure and managing devops and automation.
    • REST / Microservices API Design and implementation.
    • Software Architecture and Design Patterns.

Why You’ll Join Us

At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.

Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen.

Benefits

  • Salary: $239,200- $250,000 /Year
  • 40 hours/week; Flexible work from home options available
  • 100% Employer-paid benefit plans available for employees with multiple health plan options
  • Flexible PTO
  • 401(k) with company match
  • Maternity & Paternity Leave
  • Employee Resource Groups - network with like-minded "Birds"
  • Abundant opportunities that come with a dynamic and fast-growing organization!
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