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Upmarket Account Executive

Birdeye

Birdeye

Sales & Business Development
Posted on Saturday, February 17, 2024

description

Why BirdEye?

Once upon a time, local businesses could attract customers through advertising and word of mouth. However, that has all changed. Today consumers choose where to spend their money based on online reputation and digital experiences. Modern companies must deliver exceptional experiences that create repeat customers and need a platform that can do this at scale. Local businesses often need help to overcome the complexity and inefficiencies of using multiple applications to manage and optimize their marketing and customer experience operations. Their use of fragmented point solutions keeps them from achieving true customer insights and acting upon them in real-time.

This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 100,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing, and benchmarking tools.

Birdeye is the leading all-in-one platform trusted by over 100,000 businesses of all sizes to manage online reputation, connect with customers, and generate insights. Founded in 2012 by Naveen (the 2021 EY Entrepreneur of the Year) and Neeraj Gupta, Birdeye is based in Palo Alto, CA, and backed by investors Marc Benioff, Jerry Yang, and Accel-KKR. Learn more at birdeye.com.

What You'll Do


Birdeye, a next-generation business reputation and customer experience platform that reimagines how customer feedback is used to acquire and retain connected customers, is looking for a rockstar Upmarket Account Executive for our mid-market, commercial, and, eventually, enterprise businesses. If you possess the right energy, competitive spirit, personal drive, and track record of success in sales, this is an opportunity that you cannot afford to miss. The market opportunity for Reputation Management and Customer Experience software is roughly $10B+ in the US and 2-3x that number globally. To put this opportunity in perspective - there is not a single business in the UK that could not use our software. You cannot say that about other types of point solutions. We need winners who will help our company grow, exceed goals and expectations, and have a whole lot of fun along the way.


Responsibilities

  • Drive sales growth by finding and closing business in our Mid-market and commercial segments.
  • Close complex deals involving multiple C-Suite decision-makers and stakeholders
  • Working with your team to build custom presentations/demonstrations of our product for prospective clients
  • Running effective proof-of-concept campaigns to prove Birdeye's value
  • Reporting on sales activity and metrics in our CRM
  • Managing the full sales cycle in a team selling environment
  • Work closely with Product and Customer care teams
  • Manage pipeline, and sales activity and can accurately forecast
  • Work hard, play hard. We need to have fun as we succeed

requirements

  • Minimum of 2 years of outbound end-to-end sales experience
  • Proven B2B sales experience
  • Proven track record achieving sales KPIs
  • A consultative approach to sales and customer service
  • Highly confident both over the phone and in person
  • Ability to quickly build rapport
  • Perseverance, resilience, and a desire to overcome objections
  • Strong verbal and written communication skills
  • A friendly phone manner
  • The ability to work autonomously with excellent time management
  • A strong team player

Why You’ll Join Us

At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our sleeves and get work done. Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.

Benefits

  • Fast track progression structure (clear merit-based system)
  • Flexible working policy (hours and location)
  • Regular Social activities + 4 pm Friday finish (drinks from 3.30)
  • Strong internal Digital Marketing team designed to back our sales team
  • Monthly me time (late start or early finish)
  • Annual MVP trip
  • Yearly mental health day + volunteer leave
  • Company anniversary presents
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