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Staff Product Designer



Product, Design
Posted on Thursday, February 1, 2024


Staff Product Designer / Lead Product Designer

Why Birdeye?

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

Position Overview:

We are seeking a highly skilled and experienced Principal Product Designer to join our dynamic team. As a Principal Product Designer, you will play a critical role in driving the design vision and strategy for our Birdeye platform. You will be responsible for leading and managing a team of talented designers and collaborating closely with cross-functional teams to create intuitive and impactful user experiences. This role requires a strong balance of strategic thinking, design expertise, and leadership skills.


  • Lead the design strategy and vision for the Birdeye platform, ensuring alignment with business goals and user needs.
  • Manage and mentor a team of product designers, providing guidance, feedback, and fostering their professional growth.
  • Collaborate with Product Managers, Engineers, and other stakeholders to define product requirements and user stories.
  • Conduct user research and gather insights to inform design decisions and ensure user-centric design solutions.
  • Create wireframes, prototypes, and high-fidelity designs that effectively communicate design concepts and interactions.
  • Develop and maintain design systems, guidelines, and documentation to ensure consistency and scalability.
  • Conduct design reviews and provide constructive feedback to ensure high-quality and cohesive user experiences.
  • Stay updated with industry trends, design best practices, and emerging technologies, and apply them to enhance our product offerings.
  • Advocate for user-centered design principles and promote a design-thinking culture within the organization.



  • 9+ years of experience in product design, with a focus on user experience and interaction design.
  • Strong portfolio showcasing a range of successful design projects and demonstrating expertise in designing complex web-based applications or platforms.
  • Proficiency in design tools such as Sketch, Figma, Adobe Creative Suite, or similar.
  • In-depth knowledge of user-centered design principles, interaction design, and informationarchitecture.
  • Experience leading and managing a team of designers, providing mentorship and fostering acollaborative environment.
  • Excellent communication and presentation skills, with the ability to articulate design decisions and advocate for user-centered design principles.
  • Strong analytical and problem-solving skills, with a keen eye for detail and a passion for creating exceptional user experiences.
  • Familiarity with agile development processes and working collaboratively in cross-functional teams.
  • Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), or a related field.
  • Join our passionate team and contribute to shaping the future of customer experience with Birdeye.
  • If you are a visionary leader with a passion for creating exceptional user experiences, we would love to hear from you!

Why You'll Join Us:

At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.

Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen.