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Enterprise Implementation Specialist

Birdeye

Birdeye

Posted on Tuesday, January 30, 2024

description

Why Birdeye?

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

WHAT YOU’LL DO:

Onboarding is part of Customer Success and in this role, you are responsible for the successful onboarding of Birdeye mid market & enterprise clients. As the clients technical contact and often the first touchpoint of the Customer Success Team, you will play a critical role in ensuring a world-class onboarding experience.

Responsibilities

  • Assist in onboarding high value clients to guarantee implementation, user adoption & success of the account
  • Develop strong relationships with customers and internal cross-functional teams (product, sales, support, etc.)
  • Coordinate with client's IT department to ensure all automation and integrations are complete
  • Follow up on client requests and ensure the client is informed along the way
  • Weekly sync-up with clients to drive and own onboarding progress
  • Ability to understand new features and train clients accordingly
  • Quarterly Business Reviews with clients which also includes creating the review presentation
  • Dive head-first into integration issues, information mapping, or other technical issues
  • Run Database Queries for additional reporting needs
  • Provide accurate, custom reports to client based off the needs of their business

requirements

  • You have a college degree with a computer science, business or marketing
  • 4-5 years in a customer facing success or support role
  • Strong attention to detail
  • Self-starter with experience working in midsize to enterprise teams and take initiative
  • You have Project Management background and have experience troubleshooting software
  • Have created and executed implementation plans
  • Successfully worked with clients through high touch implementations
  • Experience using a CRM (Salesforce) is a plus
  • You have strong Excel & Presentation skills
  • You understand SEO, SEM, SFTP and Software APIs
  • You can empathize with our customers & like to teach people about technology
  • You are organized and know how to track data, especially with SalesForce or other CRM

Why You’ll Join Us

At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.

Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen.

Benefits

  • 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO)
  • Flexible PTO
  • 401(k) with company match
  • Flexible work from home options available
  • Maternity & Paternity Leave
  • Employee Resource Groups - network with like-minded "Birds"
  • Abundant opportunities that come with a dynamic and fast-growing organization!
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